Not available | BMC Remedy Smart Reporting |
After replacing the old URL with the new URL in the Incident Number Hyperlink field of BMC Remedy Smart Reporting, the tickets continue to open in the BMC Remedy Mid tier irrespective of the application specified in the URL.
Workaround For the cross launch feature to work, open the relevant report, remove the Incident Number Hyperlink field and add it back to the report. For details, see Updating cross launch settings.
| 9.0.00, 9.1.00, 9.1.01 | |
Not available | BMC Service Request Management |
When you are creating a service request on behalf of another user, and you use type-ahead functionality in the Requested For field, the suggested user names include names that do not match entitlement or on behalf of rules.
Workaround:
None. When you select a name that is not allowed, an error is displayed.
| 9.1.01 9.1.00 9.0.00 8.1.02 8.1.01 8.1.00 8.0.00 | |
SW00407896 | BMC Service Level Management |
When you update a new CI Unavailability record and if the Terms and Conditions of the service targets no longer apply, the detach feature does not remove the service target from the request.
Workaround: For more information, see KA413254.
|
8.1.00, 9.0.00, 9.1.00
| |
SW00418630
| BMC Service Level Management |
When you define service targets while configuring templates for milestones, export these service targets to create an .arx file, and import this .arx file from the source SLM server to the target SLM server, the import fails because of unique index violations.
Workaround: For more information, see KA288979.
| 8.1.00, 9.0.00, 9.1.00 | |
SW00425903 | BMC Service Request Management |
An attempt to perform a bulk export of SRDs from the Import Export console fails with an error message stating that the script is either busy or has stopped responding.
Workaround:
You can ignore this error message. Click Continue to proceed with running the script, or select the Do not ask me again option on the message box and then click No.
| 8.0.00
8.1.00 8.1.01 8.1.02 9.0.00 9.1.00 9.1.01
| |
SW00426875 | BMC Service Request Management |
When an SRD name includes parentheses, and you include parentheses in a search, the system exhibits one of the following behaviors:
- The search is unsuccessful
- The search is successful, but includes an error message stating that the full text search (FTS) service could not complete the requested operation.
Workaround:
Do not include parentheses when searching for an SRD by its name, unless you are using a complex query.
|
8.1.00 8.1.01 8.1.02 9.0.00 9.1.00 9.1.01
| |
SW00433675
| BMC Remedy Process Designer |
The Go-Back functionality in the Process Wizard does not work if the previous task was an auto-complete task.
Workaround:
Make sure that you use the Go-Back functionality only in a step that follows an auto-complete task.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00434614
| BMC Remedy Process Designer |
When you create a Work Order from a Service Request by using the Create New Request action, updates to the Work Info or Activities log in the Work Order are not reflected in the Service Request.
Workaround:
Manually update the Work Info or Activities log in the Service Request and Service Request information when either is updated.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00435116 | BMC Remedy Process Designer |
When you use process fields for the Creation ID and License Type fields, the field values are not populated when you create a new request by using the Create New Request action.
Workaround
Manually populate the actual values.
| 8.3.04, 9.1.00 | |
SW00435120
| BMC Remedy Process Designer |
An error occurs when you create a Purchase Line Item if you use the value of a process field as the value of the Price field. An error is reported in the log file as follows:
ERROR (986): Currency fields cannot be used for grouping
Workaround:
Use an explicit value instead of the process field value for the corresponding product.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00435121 | BMC Remedy Process Designer |
You cannot use a particular dynamic menu for more than one field in a process.
Workaround:
To use dynamic menus in a process, create a separate menu for each field.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00435136
| BMC Remedy Process Designer |
An error occurs when you create a Work Order if you use the value of a process field as the value of the Request Assignee - Support Group field on the Work Order form.
Workaround:
Use explicit support groups within the action.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00435137
| BMC Remedy Process Designer |
Check box field type is not populated by using the Set Field action.
Workaround:
Use either character or integer type.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00435305
| BMC Remedy Process Designer |
When you update the Date or Time field by using the Update Parent Request action, an incorrect value is set.
Workaround:
Do not use the Update Parent Request action to update Date or Time fields.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00441463 | BMC Remedy Process Designer |
If you use a colon in the name of the export file, BMC Remedy ITSM Process Designer creates an empty file. No error message about invalid characters is displayed.
Workaround:
Do not use a colon in the file name of the exported file.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00441865
| BMC Remedy Process Designer |
The following issues appear in the French locale of BMC Remedy ITSM Process Designer in French:
- The Email Address field is not enabled after you select the defined email address.
- Few buttons are not shown completely within some forms.
- Some text is not translated to French.
Workaround:
- Truncated buttons work as designed.
- Ignore text that is not translated to French.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00444736
| BMC Remedy Process Designer |
An error occurs if you create a task that uses the Set Field and Update Request actions to copy a date value from a request to a Date type field in a process.
Workaround:
Use the Date/Time process field type. This is applicable for date values too.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00460995 | BMC Service Request Management |
When you submit a Product Ordering service request, the following error is reported:
Please enter valid Manager Name. (ARERR 48905)
Workaround:
For more information about this issue, refer to knowledge article KA410160, available from the BMC Support Knowledge Base.
|
8.1.01 8.1.02 9.0.00 9.1.00 9.1.01
| |
SW00461292 | BMC Remedy Process Designer |
Process Tracker ignores the "Maintain Layout in Process Tracker" setting when using it for processes that have sub processes.
Workaround:
Currently no workaround is available for this issue.
|
8.3.03, 8.3.04, 9.1.00
| |
SW00461293 | BMC Remedy Process Designer |
Sub-Processes display multiple dependency lines in the Process Tracker.
Workaround:
Ignore the multiple dependency lines.
| 8.3.03, 8.3.04, 9.1.00 | |
SW00462720 | BMC Service Request Management |
When you use the Data Wizard to update a user login ID, favorites for that user no longer appear in the Request Entry console.
Workaround:
- In the SRS:ServiceRequest_MyFavorites form, search for all entries that contain the old login ID in the Submitter field.
- Modify each entry in the search results to use the new login ID in the Submitter field.
|
8.1.01 8.1.02 9.0.00 9.1.00 9.1.01
| |
SW00463717 | BMC Service Request Management |
The Request Again link appears for Quick Launch service requests, even though these service requests do not make use of Request Again functionality.
Workaround:
To request again, locate a quick launch request in Popular Requests or by browsing categories, select it, and click Submit.
|
8.1.00 8.1.01 8.1.02 9.0.00 9.1.00 9.1.01
| |
SW00466428 | BMC Service Level Management |
After you install BMC Service Level Management, the views of the following forms do not display the Russian language characters correctly:
- SLM:DashboardSLMgr
- SLM:ServiceTarget
- SLM:SLADefinition
- SLM:Console
- SLM:ConfigTemplates
Workaround:
None
| | |
SW00466428 SW00455335 SW00455523 | BMC Service Level Management |
After you install BMC Service Level Management, the views of the following forms do not display the German language characters correctly:
- SLM:ServiceTarget
- SLM:SLADefinition
- SLM:DashboardSLMgr https://docs.bmc.com/docs/pages/editpage.action?pageId=526246689
|
8.1.00 8.1.01, 9.0.00,
9.1.00
| |
SW00470167 | BMC Service Request Management | Answer question action with CUSTOMER keyword does not work with one-time OBO with the Save as draft option. |
8.1.01 8.1.02 9.0.00 9.0.01 9.1.00 9.1.01
| |
SW00472524 | BMC Service Level Management |
When you attach a service target to the HPD:Help Desk, CHG:Infrastructure Change, SRM:Request, or the WOI:WorkOrder data sources and if the service target due date is breached, due to a direct SQL command from the filter corresponding to the data source involved, only the application record SLM Status field is updated to a breached status. The Last Modified By or Last Modified Date fields are not updated.
|
8.1.01, 9.0.00, 9.1.00
| |
SW00478225 | BMC Remedy Smart Reporting |
The following database functions are not supported for AdHoc reports: DATE QUARTER WEEK MONTH YEAR
If you use these functions, the value returned will be in GMT instead of the user's local timezone.
| 9.0.00 | 9.1.00 |
SW00481241 | BMC Remedy Smart Reporting |
Tomcat server logs display three types of Severe exceptions.
The following errors may be displayed:
Shutdown Errors — These occur when the SmartReporting context is shutdown. This usually references background threads that have not been shutdown properly.
SEVERE: The web application [] appears to have started a thread named [FileWatchdog] but has failed to stop it. This is very likely to create a memory leak. SEVERE: The web application [] appears to have started a thread named [Abandoned connection cleanup thread] but has failed to stop it. This is very likely to create a memory leak.
SEVERE: The web application [] appears to have started a thread named [proxyCleanUpTimer] but has failed to stop it. This is very likely to create a memory leak.
SEVERE: The web application [] appears to have started a thread named [Batik CleanerThread] but has failed to stop it. This is very likely to create a memory leak.
SEVERE: The web application [] created a ThreadLocal with key of type [net.sourceforge. jtds.jdbc.DateTime$1] (value [net.sourceforge.jtds.jdbc.DateTime$1 @4b93c478]) and a value of type [java.util. GregorianCalendar] (value [java.util.Gregorian Calendar[time=1418668429733, areFieldsSet=true,areAllFieldsSet=false, lenient=true,zone=sun.util.calendar. ZoneInfo[id="America/Los_Angeles",offset=- 28800000, dstSavings=3600000,useDaylight=true, transitions=185,lastRule=java.util.SimpleTimeZone [id=America/Los_Angeles,offset=-28800000, dstSavings=3600000,useDaylight=true, startYear=0,startMode=3,startMonth=2,startDay=8, startDayOfWeek=1,startTime=7200000, startTimeMode=0,endMode=3,endMonth=10, endDay=1,endDayOfWeek=1,endTime=7200000, endTimeMode=0]],firstDayOfWeek=1, minimalDaysInFirstWeek=1,ERA=1, YEAR=2014,MONTH=11,WEEK_OF_YEAR=51, WEEK_OF_MONTH=3,DAY_OF_MONTH=15, DAY_OF_YEAR=349,DAY_OF_WEEK=2, DAY_OF_WEEK_IN_MONTH=3,AM_PM=0, HOUR=10,HOUR_OF_DAY=10, MINUTE=33,SECOND=49,MILLISECOND=733, ZONE_OFFSET=-28800000,DST_OFFSET=0]]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
SEVERE: The web application [] created a ThreadLocal with key of type [org.apache.axis.utils.XMLUtils.ThreadLocal DocumentBuilder] (value [org.apache.axis.utils. XMLUtils$ThreadLocalDocumentBuilder@658e8a92]) and a value of type [org.apache.xerces.jaxp. DocumentBuilderImpl] (value [org.apache.xerces. jaxp.DocumentBuilderImpl@712bab54]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
SEVERE: The web application [] created a ThreadLocal with key of type [java.lang.Thread Local] (value [java.lang.ThreadLocal@69fd51d7]) and a value of type [com.bmc.arsys.apitransport.session. ApiThreadLocalStorageBlock] (value [com.bmc.arsys.apitransport.session. ApiThreadLocalStorageBlock@7608309d]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
Dec 16, 2014 7:33:33 AM org.apache.catalina. loader.WebappClassLoader checkThreadLocalMapFor Leaks
SEVERE: The web application [] created a ThreadLocal with key of type [net.sourceforge.jtds.jdbc.DateTime$1] (value [net.sourceforge.jtds.jdbc.DateTime$ 1@4b93c478]) and a value of type [java.util. GregorianCalendar] (value [java.util.Gregorian Calendar[time=1418198400000, areFieldsSet=true,areAllFieldsSet=false, lenient=true,zone=sun.util.calendar.ZoneInfo [id="America/Los_Angeles",offset=-28800000, dstSavings=3600000,useDaylight=true, transitions=185,lastRule=java.util.SimpleTime Zone [id=America/Los_Angeles,offset=-28800000, dstSavings=3600000,useDaylight=true, startYear=0,startMode=3,startMonth=2, startDay=8,startDayOfWeek=1,startTime=7200000, startTimeMode=0,endMode=3,endMonth=10, endDay=1,endDayOfWeek=1,endTime=7200000, endTimeMode=0]],firstDayOfWeek=1, minimalDaysInFirstWeek=1,ERA=1, YEAR=2014,MONTH=11,WEEK_OF_YEAR=50, WEEK_OF_MONTH=2,DAY_OF_MONTH=10, DAY_OF_YEAR=344,DAY_OF_WEEK=4, DAY_OF_WEEK_IN_MONTH=2, AM_PM=0,HOUR=0,HOUR_OF_DAY=0,MINUTE=0, SECOND=0,MILLISECOND=0,ZONE_OFFSET=-28800000, DST_OFFSET=0]]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
Chart Error —
This error occurs you visit the chart creation page, but don't create a valid chart for a report.
BMC:SR:2015-02-10 17:08:12: WARN (ReportResultBean:renderChart) - Error generating chart: java.lang.Exception: Unable to determine chart type for auto chart
java.lang.Exception: Unable to determine chart type for auto chart
This error occurs you visit the chart creation page, but save report without creating a chart.
BMC:SI:2014-12-16 02:57:01:ERROR (ReportDatasetProducer:produceDataset) - Error creating Dataset: java.lang.Exception: No X-axis fields found. Pivot reports require one
java.lang.Exception: No X-axis fields found. Pivot reports require one
RefCode Duplication Warnings — This occurs when duplicate records are loaded from the database into a cache.
(OrgReferenceCodeRltshpManager:getAllRefRltshps) - ERROR: Duplicate loading rltshp data - Key: 20701|PRIMARY|VIEWCATEGORY|YFVIEWS|FIELDCATEGORY| WORKDETAILS index: 627
java.sql.SQLException: rollback() should not be called while in auto-commit mode
Workaround: You can ignore these errors.
| 9.0.00, 9.1.00 | |
SW00481874 | BMC Service Level Management | The SLM:AuditLog form is available only in English locale. It is not translated to other locales, such as French. | 9.0.00 8.1.00 | |
SW00482748 | BMC Service Request Management |
When you create or update a service request definition (SRD), the following error is displayed:
CMDBBOException occurred: ERROR (120416): An unknown error occured while trying to create a CMDB CI Instance for one of the business objects; Class : com.bmc.atrium.bol.BOPrice, Id : = OI-74a07ee53d0a4fcdb92f7d73372d5361 ; Caused by: ERROR (120216): Access to write to this dataset has been restricted by your Administrator or Configuration Manager. Please contact your administrator for further information or guidance.; BMC.ASSET (ARERR 191005)
This error occurs if BMC Atrium Core CMDB dataset level permissions to the production BMC.ASSET dataset have been restricted, and relevant BMC Service Request Management permission groups do not have access.
Workaround:
- Identify users with SRM Administrator and Request Catalog Manager permissions.
- Add those users to a permission group that has writable access to the BMC.ASSET dataset, as defined in the Atrium Core Console dataset configuration.
For more information, see Managing dataset level permissions (BMC Atrium Core documentation).
| 9.0.00 9.1.00 9.1.01 | |
SW00482766 | BMC Remedy Process Designer | Process Designer Label with more than 20 characters in a single string is not displayed in the Process Tracker. | 9.0.00, 9.1.00 | |
SW00484218 | BMC Service Request Management | For service request emails sent through the Rule Based Engine (RBE), if the email body contained more than 99 characters, the BMC Service Request Management work notes were not updated. |
9.0.00 8.1.00
| 9.1.00 |
SW00484828 | BMC Remedy Smart Reporting |
The Reporting console banner and navigation panel disappeared after accessing the CMDB dashboard from the BMC Remedy Mid-Tier.
Workaround:
Log off and log on from the BMC Remedy Mid-Tier, and access the BMC Remedy Smart Reporting console.
| 9.0.00, 9.1.00 | |
SW00485500 | BMC Remedy Process Designer |
Previously installed integration component is not detected when upgrading BMC Remedy ITSM Process Designer from version 8.3.02 or 8.3.03 to current version
Workaround
When performing the upgrade select all previously installed integration components.
| 9.1.00 | |
SW00485598 | BMC Remedy Process Designer |
BMC Remedy ITSM Process Designer rerun does not support additional locales selection if you are using BMC IT Service Management and BMC Service Request Management of versions prior to 9.0
|
9.0.00, 9.1.00
| |
SW00486235 | BMC Remedy Process Designer | During creating a new process request, if you change the request type, all the fields are cleared. If you click Cancel during the first step and try to save the process, an error message is displayed requesting you to enter values for required fields. However, if you click Next, leaving all the fields blank, then null values are saved even after you click Cancel. | 9.0.00, 9.1.00 | |
SW00486532 | BMC Remedy Process Designer |
The Process Layout displayed on BMC Remedy ITSM Process Designer client is not same as the layout displayed in Process Tracker. Layout displayed in Process Tracker appears as a mirror image of the layout in the BMC Remedy ITSM Process Designer client.
| 9.0.00, 9.1.00 | |
SW00486544 | BMC Remedy Process Designer |
When using midtier on a computer installed with Java version 8, the following behavior is observed:
- The outcome labels, of the dependency links for the corresponding decision task, appear overlapped, when viewing the process in the process tracker.
| 9.0.00, 9.1.00 | |
SW00486556 | BMC Remedy Process Designer | If you have installed the BMC Remedy ITSM Process Designer client on a computer installed with Java version 8 (irrespective of the Java version installed on server or midtier), then you cannot select a preferred layout for any process, as the Layout option is unavailable. | 9.0.00, 9.1.00 | |
SW00487868
| BMC Remedy Smart Reporting |
On Change KPI dashboard users cannot see the data for Change Rollback Rate dial on Change KPI meter.
Workaround:
- Log on to the BMC Remedy AR Server Mid-Tier as a reporting administrator.
- Choose Applications > BMC Smart Reporting > Smart Reporting console.
- On the Smart Reporting console, click Browse.
- Select BMC Remedy Key Performance Indicators > Change KPI.
- Open the Change KPI Meter report.
- On the report, click Edit > Data.
- Click Advance Settings.
- Click the filter icon
- From the filter values select KPI name CHG:CHG:Roll_Back_Changes and click Submit.
- Save and then activate the report
| 9.0.00 | 9.1.00 |
SW00488024 | BMC Service Level Management |
When you create a change request to attach a service target for the CHG:Infrastructure Change form, the SLM Data Visualization Field widget does not display the SVT due date under SLM Status.
However, when you click the SLM Data Visualization Field, the SLM:Integration Dialog form opens and displays the correct SVT due date values.
|
9.0.00, 9.1.00
| |
SW00488107 | BMC Service Request Management | In German locale, long words on the Request Entry console of the BMC Service Request Management application were cut off and some words were incorrectly translated. | 9.1.00 9.0.00 8.1.01 | 9.1.01 |
SW00488113 | BMC Service Request Management | The fields on Work Orders in BMC Service Request Management were misaligned for Korean, Spanish, and French locale. The issue was observed only for upgrades of BMC Service Request Management 7.6.04 to version 8.1.01. |
9.0.00 8.1.01
| 9.1.00 |
| BMC Remedy Process Designer |
When creating a Service Request Definition (SRD) using Process Designer with SRD Type selected as Quick Launch, and after you submit the request, the following error message is displayed on Request Entry console in BMC Service Request Management application:
No URL Specified for Service Request Definition,
please contact your admin. (ARERR 45382)
Workaround:
When creating SRD using Process Designer, select SRD Type as Standard.
| 9.0.00, 9.1.00 | |
SW00489167 | BMC Remedy Smart Reporting |
When using Internet Explorer versions later than 7.0, the following error might be displayed:
Internet Explorer 6 and 7 are not supported.
Workaround:
Press F12 to view the Internet Explorer Developer Tools and change the Browser Mode settings to not use the Compatibility View.
When the compatibility mode is on, the browser defaults to IE 7 standards. If we remove the check for IE6 and IE7, Storyboard does not work because IE8 is rendering the page as if it is IE7.
|
9.0.00, 9.1.00
| |
SW00489738 | BMC Service Level Management |
Measurement status on the SLM:TeamMeasurement form shows incorrect values of service target measurements for Service Targets with a status of Missed Goal.
|
9.0.00 8.1.01
| 9.1.00 |
SW00490759 | BMC Service Request Management |
When a Guest user submits a service request with an attachment and tries to access it in the Request Details screen, the attachment is not visible.
Workaround:
For the Work Info ID field (database ID 1) on the SRM:WorkInfo form, give View permissions to the Submitter group (ID 3).
| 9.0.00 9.1.00 9.1.01 | |
SW00490901 | BMC Service Request Management | When creating a service request using a contact that is different from the specified company, the service request record is created but the corresponding incident creation fails with an error: "The contact for the creation of an Incident cannot be found, please verify the contact information and try again. (ARERR 48225)." |
8.1.00 8.1.02 9.0.00 9.0.01
| 9.1.00 |
SW00490950 | BMC Service Request Management | Canceling a "Waiting Approval" Service Request triggers duplicate cancellation notifications with incorrect statuses. | 8.1.00 8.1.02 9.0.00 9.0.01 | 9.1.00 |
SW00491268 | BMC Service Request Management | When sending a question to a customer in the Approval Console with the German local specified, the Details window displays "Question from approver" in English instead of German. | | 9.1.00 |
SW00491420 | BMC Service Request Management | Requests created through email are susceptible to cross-site scripting, a potential security vulnerability. | 7.6.04 8.0.00 8.1.00 8.1.01 8.1.02 9.0.00 9.1.00 | 9.1.01 |
SW00491432 | BMC Service Request Management | Under certain conditions, canceling a new service request sets its status to In Progress instead of Canceled. The user must cancel the service request again to set its status to Canceled. | | 9.1.00 |
SW00493609 | BMC Service Request Management | A service request based on an SRD that generates an incident with "Resolved" status fails to complete and is automatically reopened with an "In Progress" status. | 8.1.02 9.0.00 9.0.01 | 9.1.00 |
SW00494359 | BMC Service Level Management | You had a ticket and two or more Service Targets (SVT) from one Service Group. The ticket did not meet the Start When condition of any of the SVTs. When you submitted the ticket by attaching one SVT, the Due Date, OverallStartTime, UpStartTime fields of the SVT were not populated. However, when you switched to another SVT that had not started yet, the Due Date, OverallStartTime, UpStartTime fields were populated with values. This affected the overall service targets measurements. |
9.0.00 8.1.00
| 9.1.00 |
SW00494402 | BMC Service Level Management |
When you change the sequence of multiple milestone actions associated with a service target (SVT) by using the Up or Down button, save the changes, and reopen the SVT, the system displays an error message. The actions whose sequence is changed are deleted from the Milestones tab.
Workaround:
Instead of using the Up or Down button to change the sequence of milestone actions, adjust the sequence by manually deleting and adding the appropriate actions after reopening the SVT. The Milestones tab displays the updated sequence of actions. | 9.1.00, 9.1.01 | |
SW00494473 |
BMC Service Level Management
|
The SLM:ConfigTemplates now display the correct field labels in German locale.
| 9.0.00, 9.0.01, 9.1.00 | 9.1.01 |
SW00494475 | BMC Service Request Management | When importing SRDs with the Data Management Job Console, the sequence of questions in the imported SRDs is out of order. | 8.1.02 9.0.00 9.0.01 | 9.1.00 |
SW00494526 | BMC Service Request Management | When the "Include Question Text" option is enabled in an SRD, Service Requests based on that SRD do not correctly populate the Notes field. | 9.0.00 9.0.01 | 9.1.00 |
SW00496940 | BMC Remedy Process Designer | When you create a process using other Requests forms such as AAS:Activity, then the child user can view all the support groups in the in Assignment tab of tasks. | 9.1.00 | |
SW00496942 | BMC Remedy Process Designer | If a process has a first set outcome task and subprocess tasks, then both the tasks execute simultaneously instead of one after the other. | 9.1.00 | |
SW00496947 | BMC Remedy Process Designer | The non users of BMC Remedy Process Designer not having administrator rights are able to access the PD ABYD Template forms and make changes to the process. | 9.1.00 | |
SW00497890 | BMC Remedy Process Designer |
The ABYD:Console Logging does not display any search results in the Configuration tab on the Process Designer Configuration form.
| 9.0.00, 9.1.00 | |
SW00501461 | BMC Service Request Management | In the Request Entry console, if you expand a large menu near the bottom of the screen and then click the scroll bar, the expanded menu items disappear. | 8.1.00 8.1.01 8.1.02 9.0.00 9.0.01 9.1.00 | 9.1.01 |
SW00501784 | BMC Remedy Smart Reporting |
When you launch the BMC Remedy Smart Reporting Console from the Application console, clicking on the Dashboard tab, the a connect reset error is displayed.
Workaround:
In the Tomcat server's server.xml file, add the following proxy entries:
<Connector port="8181" protocol="HTTP/1.1"
maxHttpHeaderSize="8192"
maxThreads="150" minSpareThreads="25"
enableLookups="false" redirectPort="8443" acceptCount="100"
connectionTimeout="20000" disableUploadTimeout="true"
URIEncoding="UTF-8" compression="on" compressionMinSize="2048"
noCompressionUserAgents="gozilla, traviata"
compressableMimeType="text/html,text/xml,text/plain"
SSLEnabled="false" scheme="https" secure="true" proxyPort="9443" proxyHost="smartrep.test.gwu.edu" >
Adding the modified attributed resolves the issue with the connection reset error.
| 9.0.00, 9.1.00 | |
SW00503819 | Service Request Management | For forms with overlays, duplicate fields are displayed in the Selection list when you click on Fields From Set Fields button on the AP:Rule Definition form. | 9.1.00 9.0.01 | 9.1.01 |
SW00504183 |
BMC Service Level Management
| When you create a Service Level Agreement (SLA) for a change request and attach a milestone action with the email notification method, the email received by the users includes a change request link. The system displays an error message when the change request link in the email is clicked.
Workaround:
None | 8.1.01, 8.1.02, 9.0.00, 9.0.01, 9.1.00, 9.1.01 | |
SW00504213 | BMC Service Request Management | You cannot update the work order Assignee when there is an attachment in the Work Info log. | 8.1.00 8.1.01 8.1.02 9.0.00 9.0.01 9.1.00 | 9.1.01 |
SW00504469 | Reconciliation engine |
While reconciling the Asset CI data with the dataset BMC.ASSET.SANDBOX, even after changing the Sandbox Job Calls field value from Continuous to Inline on the Asset Management Settings form, the reconciliation process still continues to happen every 5 minutes.
Workaround:
Restart the AR System server for the reconciliation process or restart reconciliation process to run it in inline mode.
| 9.1.00 | 9.1.01 |
SW00504839 | BMC Service Level Management |
A qualification with value=column on a filter creates performance issue. For example, if you set the below filter and qualification for a Set Field operation instead of column = value, performance issue occurs:
SLM:TeamMeasurement:DoTimeGetBusinessEntityNothingInValue`! ('SVTInstanceID' = $ SLA_InstanceID $) AND ('ApplicationInstanceID' = $ Application_InstanceID $)
BMC recommends you to use a qualification with column = value.
Workaround:
None
When you create a Service Level Agreement (SLA) for a change request and attach a milestone action with the email notification method, the email received by the users includes a change request link. The system displays an error message when the change request link in the email is clicked.
Workaround:
None
| 9.0.00, 9.0.01, 9.1.00, 9.1.01 | |
SW00505609 | BMC Remedy Smart Reporting |
When multiple users have same email address, the user sync job creates only one user instead of creating multiple users. In such a case, the user sync job does not function like user onboarding that creates multiple users even if their email addresses are same.
Workaround:
Change the email address such that each user has a unique email address. | 9.1.00 | |
SW00506317 | BMC Service Request Management | For check box questions, responses that contain special characters are converted to encoded HTML. The encoded HTML is then passed to SR field and variable mappings. | 8.1.02 9.0.00 9.0.01 9.1.00 | 9.1.01 |
SW00507190 | BMC Service Request Management | When an incident is cancelled through a service request, a notification is sent to all members of the service request Assignee Group, when only the Assignee should be notified. | 8.0.02 8.1.00 8.1.01 8.1.02 9.0.00 9.0.01 9.1.00 | 9.1.01 |
SW00509522 | BMC Service Request Management |
When creating a work note for a work order via email, if the email subject line contains strings such as 'WO', 'wo', 'Wo', or 'wO' preceding the work order ID, the Rule-Based Engine does not identify the work order number correctly, and a work note is not created.
For example, if the email subject line is 'RE: Work Order WO00000000001 xxxxxx', because there is a string 'Wo' in the word 'Work' preceding the work order ID, a work note is not created.
Workaround
Do not include strings such as 'WO', 'wo', 'Wo', or 'wO' preceding the workorder ID in the email subject line.
| 9.1.01 | |
SW00509713 | BMC Service Request Management |
When updating an incident request through email, value of the Source field on SRM: Request form for the work note is not updated to Email. Instead, the field remains blank. The Rule Based Engine does not update the Source field correctly.
Workaround
Currently, no workaround is available for this issue.
| 9.1.01 | |
SW00509868 |
BMC Remedy ITSM
(RSSO)
|
On the Approval Central form, when a user approves the request from the 3-way join form, the following error is displayed in the log since the password value is sent as a text value.
Error while decrypting password in ConfirmPasswordProcessEvaluator for RSSO authenticationjavax.crypto.
IllegalBlockSizeException: last block incomplete in decryption
Workaround: Ignore this error from the log file.
| | |
SW00510255
| BMC Service Request Management | When you create an ad hoc task for a work order, an error message is displayed and the task creation fails. | 9.0.00-9.1.01 | 9.1.02 |
SW00515725
| BMC Service Management | If there are multiple approvers with the override only admin role, the approvers do not receive the approval emails. | 9.1.01 | 9.1.02 |
SW00520510 | BMC Service Request Management |
When you perform the following actions by using the out-of-the-box web service, an attachment added to a work info is missing:
- Create a service request
- Add work info to the service request.
- Add an attachment to the work info.
Workaround
None
| 9.1.00, 9.1.01, 9.1.02 | |
SW00521251 | BMC Service Level Management |
When you view the milestones attached to a successfully built service target and close the service target, the following conditions occur.
- A message is displayed mentioning the service target is updated.
- The milestones attached to the service target are deleted.
- The status of the service target changes to Need to be rebuilt.
Workaround
None
| 8.1.01 - 9.1.02 | |