Remedy - ARS 9.1.02 (SP2) Corrected issues/defects (AR System Server)

Knowledge Article

Remedy - ARS 9.1.02 (SP2) Corrected issues/defects (AR System Server)
ARS 9.1 SP2 Corrected issues/defects (AR System Server)
Remedy AR System Server
AR System - Server Groups
AR System server 9.1 Sp2
N/A
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

The Corrected issues are documented here.  Please use this link as some information may change and not be updated in the article.

Here is the current information available from that link:

BMC Remedy AR System Server issues

ComponentIssueDescriptionAffected versionsCorrected in
AR System serverSW00514994When you enable the Full Text re-indexer for a table field, the AR System server consumes all the memory and stops responding.

9.1

9.1.00.01

9.1.02
AR System serverSW00520332

The AR System server fails to signal the Carte-Signal process intermittently.

Workaround:
Manually set the Is Default flag on the UDM:Config form.

9.1.02 
AR System serverSW00515297

Thefloatingliensesarenot assigned under certain circumstances when the license count in the session list is less than the count of reserved licenses in the reserved pool list.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00514836When you register a user on the AR System Alert User Registration form, an alert is created on the Alert Events form, but an alert message is not sentbecausethe ARSYS.ALRT.WEBSERVICE plug-in is not initialized.

9.1

9.1.00.01

9.1.02
AR System serverSW00515433

When you create a filter with Set field on submit or modify action to push the value from a Real Number field to a Currency field, the record is not updated if you modify the value in the Real Number field.

 

9.1

9.1.00.01

9.1.02
AR System serverSW00515753In a server group environment, when the Admin server is down and the secondary server has not picked up the admin server operations, requests pending from Hierarchical Group might accumulate.9.1.02 
AR System serverSW00516587When you install the AR System server in a server group and the server has multiple IP addresses, the server group JSM signing does not work.9.1.02 
AR System serverSW00512421

When you take  a backup of the BMC Remedy AR System 7.6.04 SP2 and you restore the backup on a new server and run an upgrade for BMC Remedy AR System 9.1, the upgrade completes with the following error:

ERROR (337): You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

9.1

9.1.00.01

9.1.02
AR System serverSW00512204(Linux or UNIX operating systems) When you run plug-in logging at Finest and use the Server Admin Console to update the configuration, the UNIX binary file libarnativesignal.so writes messages to the stderr console rather than the plug-in log.9.1.00.019.1.02
AR System serverSW00511595When you log in to the Administration console as a Smart Reporting Administrator, the rowLimit parameter of the JDBC connection does not honor the value set for the rowLimit parameter on the Data Source tab. Instead, it considers the getList parameter value set on the AR System server.

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00510441In the Change Management console, when you create a Business Events Time Segment (Unavailable) and schedule a change during the same business events change freeze time, the change request is saved without any warning.

9.1

9.1.00.01

9.1.02
AR System serverSW00509930 & SW00509934The users authorized for floating licenses gets the read-only licenses even though the floating licenses are available. The licenses are not reused.

9.1

9.1.00.01

9.1.02
AR System serverSW00509753In the ar.cfg file, the Db-Host-Name is overwritten by the value in the Central Configuration due to cross-contamination with other environments that the user has.

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00506374When using a Filter Set Fields action with direct SQL on an Oracle database, the following error occurs:
ARERR [8790] Unknown system error : java.lang.NumberFormatException: For input string: "0THEN2END[@index=0.

9.1

9.1.00.01

9.1.02
AR System serverSW00504762Starting with BMC Remedy AR System 9.x, a filter on a Set Field action with concatenation operation does not work. For example, Name = Fname+ " " +Lname.

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00504347The AR System server does not honor the high value set on the License Time-out configuration tab of the Server Information form. For example, 2000.

9.0

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00504143A large chunk of memory is allocated to an Apache database connection pooling (dbcp) component in the AbandonedObject pool. As a result, the Apache database connection pooling component does not release the memory and the AR System server stops responding.

9.0

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00503919When you disable the Full Text Search workflow option from the Full Text Search tab on the Server Information form, the filter workflow ignores the Full Text Search workflow setting.

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00514200When you map a role to a public group, the user cannot access the form or data, and permission-related errors occur.

9.1

9.1.00.01

9.1.02
AR System serverSW00514204BMC Remedy AR System 9.x does not recognize the latest Java update (Java 8 update 101) in your environment and displays an error.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00514237When you upgrade the BMC Remedy AR System from version 7.6.04 to 9.x, the Setting field from the Status History that contains the enumID 5 and above does not work.

9.0.01

9.1

9.1.00.01

9.1.02
AR System serverSW00514512

Un-necessary database calls are made when you get an attachment via a web service. A performance issue occurs because of the following reasons:

  • The API retrieves fields one by one instead of retrieving all the fields in one call.
  • The API retrieves display properties of the field.

9.1

9.1.00.01

9.1.02
 AR System server SW00514523

 When you consume a web service with a hierarchical input document, the information (data) is not added to the destination form.

9.1

9.1.00.01

 9.1.02
 AR System serverSW00514527

When a web service that uses SOAP 1.1 protocol fails, the BMC Remedy AR System server does not automatically use the SOAP 1.2 protocol and the following error occurs:
ARERR [9130] Error encountered while executing a Web Service.

9.1

9.1.00.01

 9.1.02
 AR System serverSW00514534

The set field action of a filter does not update all the values for all the fields on a form.

9.1

9.1.00.01

 9.1.02
 AR System serverSW00514535When you try to export the Service Request Definition, the export fails if the arexport utility is called. When the process is complete, it redirects the user to SRD Export History schema and shows that the SRD Export operation was successful, but no file is actually generated.

9.1

9.1.00.01

 9.1.02
 AR System serverSW00514540When you upgrade to BMC Remedy AR System 9.1, open a Join form in the mid tierandsearchrecords on the Join form, the data is displayed for all the fields except for the Date field that is populated from the View form. The date information is shown in records only if you search the View form.

9.1

9.1.00.01

 9.1.02
AR System serverSW00514551

When you move a change request from the Scheduled phase to the Implementation phase, the following error occurs in the server side log:

Unknown system error: java.lang.NullPointerException (ARERR 8790).

9.1

9.1.00.01

9.1.02
AR System serverSW00514555When you create/update any record through a web service,  the data in the child form is not updated from the Push field action.

9.1

9.1.00.01

9.1.02
AR System serverSW00514559

When the outer filter handles an error that is generated in the inner filter, the error processing does not stop as expected because the error handler does not work correctly.

9.1

9.1.00.01

9.1.02
AR System serverSW00514567

When the Application-Delete-Entry triggers an additional workflow to run the filter, the error handler does not work. The filter returns the following error, instead of calling the error handler:
AR Error 380: No item matches filter conditions -- this operation has been defined so that ''No Match'' generates an error.

9.1

9.1.00.01

9.1.02
AR System serverSW00503514The AR System server 9.0 does not support read-only databases.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00503589When you upgrade from BMC Remedy AR System version 8.1 Service Pack 2 to version 9.0.01, the AREA LDAP authentication does not work.

9.1

9.1.00.01

9.1.02
AR System serverSW00514569

When you click the Email System link from the Function menu, enter the details, and click the Send Email Now button, the emails are not added to the work log and the following exception occurs on the Incident Management console:
java.nio.BufferUnderflowException.

9.0.01

9.1

9.1.001

9.1.02
AR System serverSW00514601In BMC Remedy AR System 9.0.01, multiple GetServerStatistics API functions or commands return zero values.

9.0.01

9.1

9.1.001

9.1.02
AR System serverSW00514628When you enter an alphanumeric value in the integer fields on the display-only form, an inconsistent behavior occurs.

8.1.01

9.0

9.1

9.1.00.01

 
AR System serverSW00514606

When you change the sort order on the SYS:Schema Sort form from SQL to Oracle, the following error occurs:

ARERR [552] The SQL database operation failed. ORA-00947: not enough values.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00514639

When you put a plus sign (+) in an argument more than twice, the Application-Parse-Val-S field does not work.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00514676When the web service response has multiple nested response elements, the AR System server ignores the output mappings of a web service, which is under the elements that are not a part ofmapping.

9.0.01

9.1

9.1.001

9.1.02
AR System serverSW00514732

When you request any status to the AR System server through the driver or API with the request list, the AR System server shows an error that the serverInfoList is null, instead of showing an error for the request sent.

9.0.01

9.1

9.1.001

9.1.02
AR System serverSW00514792When you create a new Change Request in the Change Managment Console and click the Next Stage button twice, the request does not move to Plan and Schedule within 9 seconds. It takes more time.

9.1

9.1.001

9.1.02
AR System serverSW00514798

When you create a form that has an invalid Dynamic Permissions Inheritance value for Group Permissions, the BMC Remedy AR Systemsavestheform, but the following error occurs:

ARERR3203 Error parsing field pairs from dynamic permission inheritance property.

9.0.01

9.1

9.1.001

9.1.02
AR System serverSW00514892

The AR System server returns a limited number of entries for the REST API calls done by non-admin users. If the limit of REST API calls is suppressed, the AR System server returns code a 500.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00514895

In BMC Remedy Developer studio, when you import a form that has archiving enabled, the following error occurs because of unique index violation:

The SQL database operation failed.; org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException Internal Exception: java.sql.SQLIntegrityConstraintViolationExcept, 552, The value(s) for this entry violate a unique index that has been defined for this form; , 382, The following item was not imported; <name of form>, 55.

9.1

9.1.00.01

9.1.02
AR System serverSW00514899In BMC Remedy AR System 9.x, when you submit or modify any request, the NULL qualification in the filter does not evaluate Diary field as expected.

9.0.01

9.1

9.1.001

9.1.02
AR System serverSW00514951

If you export and then import a web service in definition format (.def), the following error occurs:

The specified container is missing; , 8806, Incorrect format in the definition file; line is missing data, 402.

9.1

9.1.00.01

9.1.02
AR System serverSW00515272 & SW00515543When you create a regular form, add one character field and save the form, the new field is displayed but the DB view is not created.9.1.019.1.02
AR System serverSW00500913

The zip files are not indexed and you cannot search for a zip file in the Remedy Knowledge Mangement 9.0.01 and in BMC Remedy AR System 8.1.02.

9.0

9.1

9.1.00.01

9.1.02
AR System serverSW00502828The active link on a custom form that uses the Application-Bus-Time2-Subtract process command in a set field action, calculates an incorrect result for Date/ Time fields.

8.1.01

9.0

9.1

9.1.00.01

9.1.02
Remedy AR System Server
AR System - Server Groups
AR System server 9.1 Sp2
Remedy AR System Server
AR System - Server Groups
AR System server 9.1 Sp2
Attachment(s):
Feedback