RTF fields | SW00466155 | The Cut, Copy, Paste toolbar options are supported only by Internet Explorer. Other browsers like Firefox, Safari, and Chrome support only the keyboard shortcuts for these options (Ctrl+X, Ctrl+C, Ctrl+V). |
9.1.00,
9.0.00,
8.1.02
| |
RTF fields | SW00425997 | The data length in RTF fields has been increased to support the text formatting in the fields. |
9.1.00,
9.0.00,
8.1.00,
8.0.00
| |
RTF fields | SW00424720 |
The following are the Rich Text Formatting (RTF) fields open issues for the release:
- SW00417023: The spell check feature does not work correctly on double byte characters.
For example, if you add some Chinese words in RTF field, the correct words are also highlighted.
Note: If you provide space in between the words, the spell check works. But, the sentence in Chinese must not contain space between words. - SW00417266: The spell check feature does not work correctly on Russian locale.
If you add some Russian words in RTF field, the correct words are highlighted and also does not display words in the suggestion list with the correct spelling. - SW00424712: If you open RTF editor on Internet Explorer 8 and press Enter while typing
text in the table or the Expand section, the cursor does not appear or move to the next line. - SW00425010/SW00423983: If you click the strikethrough or underline options to
apply text formatting in the Expand section and again click the options to remove formatting, the options does not work correctly on Firefox or Safari.
- On Firefox, to remove the formatting you must highlight the text again and
include empty line on top and bottom of the text. - On Safari, the strikethrough option applies underline formatting and the underline option
applies strikethrough formatting to the text.
- SW00425333: On Firefox, after you delete an Expand section by selecting the small delete icon
on the border of expand section, if you add a new Expand section, the section is not added. - None: Double click on the suggestion list in Spell Checker causes unexpected results.
You must always perform single click to select a word from the suggestion list.
|
9.1.00,
9.0.00,
8.1.00,
8.0.00
| |
RTF fields | SW00415604 |
The following are the Rich Text Formatting (RTF) fields open issues for the release:
- SW00414089: When you select the text in the RTF editor and press the Delete key,
an empty box appears in the editor. - SW00411835: After adding an Expand section and typing some text in the RTF editor,
if you expand and close the section on Internet Explorer 9, the text appears twice for some time and then the field refreshes. Also, if you expand the section again, the text might not display for some time. - SW00410112: When you open a form with an RTF field in Internet Explorer 8 and create a table,
if you then use the mouse to select the table, the table is not highlighted to identify the selection. On Firefox, the table border changes to light blue to indicate the selection. - SW00414748: After you click the Spell Checker option on the RTF editor,
if you move the RTF editor to the browser borders, the Spell Checker window moves or appears outside the browser. - SW00414538: When you enable the Show/Hide Hidden Elements option in an RTF field in Safari 5.0.5
and close the RTF editor, the option is not enabled when you re-open the editor. - SW00414535: The Spell Checker option is enabled even when there is no text in the RTF editor.
- SW00402639: Even though the font size is 14, on Internet Explorer 8 the text appears with
font size 10 in the Expand section Header and the text area. - SW00412246: The Line spaces appear small in the RTF fields and the line space between the lines
differs in the RTF field and RTF editor. Also, the spaces between the text and line display differently in edit mode and display mode. - SW00415767: The spell checker removes some special characters on Internet Explorer 8.
- SW00411837: You cannot cut, copy, and paste the RTF field Expand section easily on Internet Explorer 9.
- SW00411557: You must copy the RTF field Expand section precisely on Firefox to
copy and paste the section, otherwise the section is not pasted correctly. - SW00416496: In Firefox browsers, the spell checker does always not highlight all instances of misspelled words.
Also, when you click the Spell Checker option for the second time, sometimes the Spell Checker window does not display a message about no misspelled words found. (These issues only occur when you copy and paste from an outside editor such as Word.) - SW00414056: Sometimes the cursor is automatically set to the second line when you open an
RTF editor or set focus to an RTF field. - SW00418290: The spell checker deletes the leading white space above the
Expand section in Internet Explorer. - SW00419728: When you copy the text from an RTF field and pasted in an another RTF field,
the font size appears different. Also, the font size differs in the Display mode and Edit mode. The font size is smaller in the Display mode.
|
9.1.00,
9.0.00,
8.1.00,
8.0.00
| |
RTF fields | SW00383294 | In an RTF field with an append menu option, irrespective of where the cursor is set, the menu value is always added at the end of the text. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04,
7.6.03
| |
RTF fields | SW00379854 | Inline RTF fields are not supported on floating panels.
Workaround: Use non-inline RTF fields. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04
| |
RTF fields | SW00363912 | In modify mode, dynamic resizing of RTF fields fails when you switch among panels (that were initially collapsed) with RTF Auto Resize set to Vertical in a flow layout panel. This issue occurs in all browsers. In create mode, dynamic resizing works for RTF fields. Only the Collapsible and Accordion panels are affected. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04,
7.6.03
| |
RTF fields | SW00363909 | When users select multiple table cells in an RTF field, editing operations do not work correctly in Internet Explorer browsers. For example, users cannot delete text in multiple table cells in an RTF field; they must delete the text in each cell individually. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04,
7.6.03
| |
Report Console | SW00504816 |
BMC Remedy AR System 9.1.00 does not support reports that have"&" in the report name. This is a knows issue and presently there are no plans to fix the same.
The following error is displayed when you process reports that have"&" in the report name. AR ERROR [9246] Cannot find report reportName of type reportType for form formName on server serverName. Please see your administrator.
|
9.1.00,
9.0.00,
8.1.00
| |
Report Console | SW00353206 | After deleting fields from a Web report with the Report Console report designer, an exception is issued when you run the report. Also the Web report is not updated after you remove, add, or rename fields. Instead, deleted fields still appear as a report column, added fields do not appear in the available field list, and field names do not change after being renamed. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04,
7.6.03
| |
Migrator | SW00499968 |
During migration or comparison, the migrator searches for AP:Tooltip_Information_Archive form on the source server and destination server using the AR_Archive_Forms.xml file. As the BMC Remedy AR System server stores the form with name AP:ToolTip_Information_Archive, the migrator returns the following error:
Form does not exist on server.
Workaround:
- Open the AR_Archive_Forms.xml file located at <MigratorInstallationPath>\DeltaDataMigration\Packages\ARCore\<VERSION>.
- Edit the source form name and destination form name from AP:Tooltip_Information_Archive to AP:ToolTip_Information_Archive.
|
9.1.00,
9.0.01,
9.0.00
| |
Migrator | SW00362555 |
The BMC Remedy Migrator Command Line Interface (CLI) takes a long time to generate the .migrator file on the BMC Remedy IT Service Management (ITSM) stack. The size of the .migrator file cannot exceed 2 GB.
Workaround: Instead of creating the .migrator file for the whole stack, create it in chunks based on object types.
|
9.1.00,
9.0.00,
8.1.00,
7.6.04,
7.5.00
| |
Migrator | SW00436853 | When an object's permission is set to Additive overlay and new permissions are added to the overlay object, the destination server displays duplicate entries for the existing base permissions after migration.
For example, if a Struct Admin permission exists for a base form and you add the Struct Subadmin permission in the additive overlay, after migration Developer Studio displays a duplicate entry for Struct Admin as added-in overlay. |
9.1.00,
9.0.00,
8.1.00,
8.0.01
| |
Migrator | SW00506023 | When you try to migrate a form using BMC Remedy Migrator, the migration is successful but the fields are not migrated properly. Also, BMC Remedy Migrator takes around 30 minutes to complete the migration process. | | 9.1.00.001 |
Migrator | SW00504747 |
The following error is displayed and the BMC Remedy Migrator fails when you use AR System server 9.x or earlier:
2004 error with Serverlower to 9.x.
| | 9.1.00.001 |
Migrator | SW00510023 | The Change.arx import fails when you perform Delta Data Migration. | | 9.1.00.001 |
Mid Tier | SW00485019 | While accessing the applications using BMC Remedy Mid Tier, you can open multiple browser windows using workflows. All the forms opened using the workflows are closed after you log out. But if you make any changes to open the forms (for example, change the URL in web address bar or refresh the page or access any other forms by typing form name) or if a new browser window or tab is opened and other forms are accessed. Such windows are not closed by the mid tier after you log out, but a session timeout error is displayed if you perform any operations on them. |
9.1.00,
9.0.00
| |
Mid Tier | SW00469539 | If you create Web Reports using the BIRT report designer tool, and then import the report to AR System, and then export the report to MS Excel using Mid Tier, the heap memory usage rises until either you get an Out of memory error or you get an Invalid row number error from the BIRT runtime. You cannot export the report to MS Excel. |
9.1.00,
9.0.00,
8.1.01
| |
Mid Tier | SW00464696 |
The following issues were identified with the Remedy Knowledge Management Application (RKM) and BMC Remedy Service Request Management forms when using JAWS:
- When you open a knowledge entry from the Request Entry form, the dialog box that
appears is different and does not read the knowledge entry data correctly. - On Service Request forms, all the answer fields are identified as edit fields regardless of their type.
- When you cancel a Service Request form, the confirmation dialog box shows unwanted string
of text before displaying the message Are you sure.
|
9.1.00,
9.0.00,
8.1.00
| |
Mid Tier | SW00465528 |
The following error is displayed in Microsoft Internet Explorer 9 or 10 when the value of arsystem.emit_X_UA_compatible_mode variable is set to 10 in the Mid-tier configuration file:
ARERR [9506] Unable to display form
Workaround:
Change the browser compatibility settings of the Microsoft Internet Explorer manually. In Internet Explorer, go to Tools > Compatibility view settings, and deselect the Display intranet sites in compatibility view option. |
9.1.00,
9.0.00,
8.1.01
| |
Mid Tier | SW00466918 | When you upgrade from BMC Remedy Mid Tier 7.6.04 Service Pack 1 to BMC Remedy Mid Tier 9.1, the user defined values in server.xml file are not retained. |
9.1.00,
9.0.00,
8.1.00,
8.0.00
| |
Mid Tier | SW00342716 | If you place a table in a panel, set the panel's Layout Style property to Fill, and set the table's Auto Fit Columns property to True, the table columns will shrink to fit into the panel's initial size (possibly making the columns unreadable), and the panel is not filled as it grows and extra slack is left behind.
Workaround: Set the table's Auto Fit Columns property to False. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04,
7.6.03
| |
Mid Tier | SW00380696 | Inline view fields do not support Right-to-left (RTL) formatting if the parent form is using the Left-to-Right (LTR) mode and vice versa.
Note: IFrame supports this functionality. |
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04
| |
Mid Tier | SW00380883 |
When you open the customizable home page in an inline view field, the images to expand or collapse the panels, and to add or remove panels do not display correctly.
Workaround:
- Open the AR System Customizable Home Page in BMC Remedy Developer Studio.
- Select the Default Administrator View tab and open the Properties window.
- Go to the Web Header Content property and click the ellipses button.
You see the CSS style rules that reference the class img.btnimg enclosed in the <STYLE> tag. - Open the form with a view field on which you have embedded the home page.
For example, Form X. - Verify the
<STYLE> tag in the Web Header Content property for Form X. The CSS rules pertaining to the image buttons must be the same as in AR System Customizable Home Page. - If the style is different, and you are in Best Practice Customization Mode,
create an overlay of the form (Form X). For more information about how to create an overlay, see Developing an application. - Copy the style from the home page form and paste it into the Web Header Content property
on the form (or the form overlay, as appropriate). - If you have other views, or outer parent forms, repeat step 4 through step 7.
For example,assume that you have Form Y with a view field. You embed AR System Customizable Home Page on Form Y's view field. The Form Y style for image buttons must match with the home page style.
|
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.04
| |
Mid Tier | SW00431582 | If you log on to a central mid tier in a distributed mid tier environment using a Safari browser and open a remote mid tier on a new Safari browser to display a form that resides on a remote server, make some changes, and then you log out from the remote mid tier without saving the changes, BMC Remedy Mid Tier does not display a warning that the changes are not saved. |
9.1.00,
9.0.00,
8.1.00,
8.0.00
| |
Mid Tier | SW00434732 | If you install the BMC Remedy Mid Tier with the AR Crystal Web application on a 64-bit Windows system with BusinessObjects XI version 4 installed, the mid tier creates ODBC-driver information on the system. If you open the ODBC Administrator Tool from the Windows Control Panel, you will not see the BMC Remedy AR System ODBC driver listed.
Workaround: Open the ODBC Administrator Tool from a command prompt: <WindowsHomeDirectory>\SysWOW64\odbcad32.exe |
9.1.00,
9.0.00,
8.1.00,
8.0.01
| |
Mid Tier | SW00434214 | When you click a bookmark, the link does not point to the exact bookmark location, so you cannot identify the bookmark text in an article. |
9.1.00,
9.0.00,
8.1.00,
8.0.01
| |
Mid Tier | SW00475922 |
The Sync Cache operation does not rebuild the image if you make any changes to the image. Also deleting the image during Sync Cache operation, results in a heavy performance hit in mid tier.
Workaround:
Change the image name, update the form where the image is saved and then perform the Sync Cache operation to reflect the changes on mid tier.
|
9.1.00,
9.0.00
| |
Mid Tier | SW00464462 |
When you create a new incident by using the Incident Management Console, if you select a value from a drop-down list or enter multiple characters in a character field, the new screen rendition is delayed. This delay happens when the chat status in Incident Management Console is Online. If you change the chat status to Offline, there is no delay in screen rendition.
This issue is observed in Mozilla Firefox 23, Internet Explorer 8 or other browsers.
|
9.1.00,
9.0.00, 8.1.00
| |
Mid Tier | SW00492953 | In Mozilla Firefox, if you select a Chinese locale in the User Locale list on the Locale tab in the AR System User Preference form, the field value on the User form is not displayed properly. |
9.1.00,
9.0.01
| |
Mid Tier | SW00482947 | The fields on the Home page navigation bar for all the BMC Remedy IT Service Management applications do not gain focus even after you access them using Keyboard. | 9.1.00 | |
Mid Tier | SW00503269 | The field label is not displayed properly when the label is Null in BMC Remedy Developer Studio, and you set it dynamically using a Change Field action. | | 9.1.00.001 |
Mid Tier | SW00509998 | The data that is not written in Latin script is corrupted when you run SECURITY_FILTER in Character field. | | 9.1.00.001 |
Mid Tier | SW00510817 |
Security vulnerabilities are detected in HTTP header's value after a fresh install or upgrade of BMC RemedyMid Tier.
For details, refer to Settings in the config.properties file.
| | 9.1.00.001 |
Mid Tier | SW00500536 |
The length validation for a Character field is different in the following two scenarios:
- When you Right Click and select the Paste option to paste data in Character field.
- When you press CTRL + V to paste data in the Character field.
| | 9.1.00.001 |
Mid Tier | SW00500351 | Multiple issues are detected when you enable the Show URL property for the Character field. The data flickers when you add new lines to the editor and hover over a URL link. | | 9.1.00.001 |
Mid Tier | SW00490192 |
When a No Vision user uses JAWS for navigating to a Flashboard using a mouse, the user gets repeated readout of data due to the tooltip.
This is the expected behavior. No Vision usage requires traversing the Flashboard using the tab key and not the mouse.
|
9.1.00.001
9.1.00
| |
Mid Tier | SW00487873 | (Google Chrome) The data is not displayed under the correct column when you open a form in Google Chrome. |
9.1.00.001
9.1.00
| |
Mid Tier | SW00508255 |
The following error is displayed when the Atrium SSO session timeouts, the Mid Tier redirects to logout.jsp:
Atrium SSO session is invalid/timeout.
| | 9.1.00.001 |
Mid Tier | SW00505942 | (Microsoft Edge browser) Extra scroll bars are displayed on the left hand side when you open the Service Request console. | | 9.1.00.001 |
Mid Tier | SW00507868 |
An incorrect date is displayed after you change the user's time zone on the User Preference form. The date is displayed as follows:
| | 9.1.00.001 |
Mid Tier | SW00506121 | The Field Input dialog box does not open when you open a form in Google Chrome. The panel that you open as the tooltip is not released and control is not returned to the user interface. This makes the field unclickable. | | 9.1.00.001 |
Mid Tier | SW00504817 | (Internet Explorer 11) Autocomplete does not work on Service CI on a regular form. | | 9.1.00.001 |
Mid Tier | SW00509249 | The service fails because the Apache Tomcat server's Catalina.out log grows to a very large size while building Mid Tier cache. | | 9.1.00.001 |
Mid Tier | SW00506484 | When you open a form in Google Chrome, the Field Input dialog box is not displayed. You cannot click the field because the panels opened as the tool-tip are not released and control is not returned to the user interface. | | 9.1.00.001 |
Mid Tier | SW00506195 | When you close a form, the ARERR 1000 is not displayed. The error message active link on the form does not work as expected. | | 9.1.00.001 |
Mid Tier | SW00505497 |
When you enable Preload for all the AR System servers and disable the Cache Persistence, the config_cache.jsp page throws the following error intermittently:
IllegalStateException.
| | 9.1.00.001 |
Mid Tier | SW00505415 | The default chunk size of the Result List is not configurable in Mid Tier 9.x. | | 9.1.00.001 |
Mid Tier | SW00505214 | When an active link runs the PERFORM-ACTION-TABLE-SELECTALL process, a caught exception occurs and only the first row is fetched instead of all the records. | | 9.1.00.001 |
Mid Tier | SW00505204 | Frequent session timeout occurs when a session cookie gets removed because of multiple OpenWindow actions on a form. | | 9.1.00.001 |
Mid Tier | SW00505114 | (Internet Explorer) When you preview a long form in Internet Explorer, the Print Preview of Internet Explorer tries to fit the form into one page because of this, the field at the bottom is not displayed unless you resize the screen to 30%. | | 9.1.00.001 |
Mid Tier | SW00505028 | The value for <Title> attribute is blank in HTML. | | 9.1.00.001 |
Mid Tier | SW00505024 | The lang attribute that identifies default human language of each web page is missing from the HTML elements. | | 9.1.00.001 |
Mid Tier | SW00504675 | When a form loads, the Company field does not populate the value if the initial focus is set to that field. | | 9.1.00.001 |
Mid Tier | SW00504662 |
The following error occurs on Mid Tier when you use the FTP protocol for passing Username and Password and run the PERFORM-ACTION-OPEN-URL action:
Cannot decode URL. The URL supplied is invalid. Please see your administrator.
| | 9.1.00.001 |
Mid Tier | SW00504370 | Security risk is detected because the config.jsp page input tag does not use autocomplete = off attribute. | | 9.1.00.001 |
Mid Tier | SW00504184 | An error occurs when you create a new request on FB: User Privilege form. | | 9.1.00.001 |
Mid Tier | SW00503669 | The Mid Tier stops responding because of thread deadlock when you upload an attachment and you close the browser before that attachment is completely uploaded. | | 9.1.00.001 |
Mid Tier | SW00510528 | The Mid Tier does not have a process to configure trusted host header list. The Mid Tier application does not accept inputs only from the trusted host header. |
| 9.1.00.001 |
Mid Tier | SW00506185 |
A report is not created and an exception occurs when you create a Web Report on HPD:Help Desk with the qualification as follows:
Field = Uxxx or Field = uxxx.
| | 9.1.00.001 |
Mid Tier | SW00501287 | BMC Remedy Midtier 9.1 does not work with IBM Websphere and Java 8. | | 9.1.00.001 |
Java Import Tool | SW00513866 |
The AR System Server does not import the value for Create Date field in the following scenarios:
- When you specify data for the Create Date field in the .arx file.
- When you select Replace Old Record With New Record option.
The AR System Server assigns current server timestamp as a value to Create Date field.
| 9.1
9.1.00.01
| 9.01.02 |
Java Import tool | SW00514538 |
An imported record reflects the current system date and time instead of the actual date and time of the record under all of the following conditions: You export an existing record to an .arx file.
- The existing record is from any regular form that has a Create Date field.
- You re-import that record into the same form by using the Data Import Tool.
- You select Handle Duplicates By Replace Old Record with New Record option.
|
9.1
9.1.00.01
| 9.1.02 |
Foundation | SW00508338 | When you deploy a package and roll back the same, the package always remains in Rollback Pending status. | | 9.1.00.001 |
Foundation | SW00508337 | An error occurs for Submitter Lock mode when you try to modify settings for an application in Deployment Management console. | | 9.1.00.001 |
Flashboards | SW00438995 |
If you manually deploy version 9.1 flashboards on the same computer and in the same path and folder where you have an earlier version of the flashboards binaries already deployed to support remote flashboards, the BMC Remedy Flashboards 9.1 installation fails.
Workaround:
Perform either one of the following actions:
- Stop the earlier flashboards service before installing BMC Remedy Flashboards version 9.1.
- Install BMC Remedy Flashboards version 9.1 in a different location.
|
9.1.00,
9.0.00,
8.1.00,
8.0.01
| |
Flashboards | SW00507425 | Data collection randomly runs several times a day when you configure a variable on a Flash Board server and schedule it to run once daily. | | 9.1.00.001 |
Encryption Security | SW00481606 | The BMC Remedy Encryption Performance or BMC Remedy Encryption Premium installation is not required on java clients if the AR System server uses RC4 with a 128-bit key for data encryption. |
9.1.00,
9.0.00
| |
Email Engine | SW00507386 | The E-Mail Engine entry is displayed in the AR System Server Group Operation Ranking form although the entry is no longer used by AR System server. The entry, if it exists, is ignored. Email Engine failover is handled by the service failover operation. |
9.1.00,
9.0.01,
9.0.00
| |
Email Engine | SW00359899 |
Because the BMC Remedy Email Engine has an open issue for supporting LDAP user authentication, the approval notification through the email
feature is currently not available for users residing on LDAP directories.
|
9.1.00,
9.0.00,
8.1.00,
8.0.00,
7.6.03
| |
Email Engine | SW00501114 | When you create a CRQ that contains more than one approval approve one of the records from an interface, and approve the other record using email, the Approval Audit Trail field contains only one entry, which is the last updated created by the Email Engine. The Approval Audit Trail field should have two entries, one for the approval performed from the interface, and the second approval performed from the email. | | 9.1.00.001 |
Email Engine | SW00507327 | Performance issues in BMC Remedy Email Engine are detected when there are a lot of entries in the AR System Email Attachment form. | | 9.1.00.001 |
Email Engine | SW00506774 | Occassionally, the incoming emails sent from a Splunk notification do not populate the HTML body tab on the Email Message form. | | 9.1.00.001 |
Email Engine | SW00506337 | When BMC Remedy Email Engine processes incoming emails, sometimes it removes attachment extensions while storing the emails. | | 9.1.00.001 |
Developer Studio | SW00498567 |
When you open the Developer Studio in Base mode, a banner is displayed in yellow color. If you try to resize this banner, the resizing fails.
Workaround:
- To hide the banner, click Hide.
- To restore the banner to its normal size, reset the perspective or navigate to Window > Show view > Other... > BMC Developer Studio and select Mode Info.
| 9.1.00 | |
Developer Studio | SW00475891 |
When you create an association between the main form and its audit form and you have chosen this to follow this association during archiving, all the related audit entries are also archived with that form. However, after archiving, when you delete the archived records from the main form, an audit entry gets added for deletion in the audit form and it is not archived.
Workaround:
you can choose to archive those entries in your audit form which were created due to deletion on the form by archive user.
- Define an archive on your audit form.
- Select Appear in Archive Policy check box.
- Add the qualification as 'User'='AR_ARCHIVER' & 'Action'='Delete'.
- Save the form.
|
9.1.00,
9.0.00
| |
Developer Studio | SW00436945 | When you upgrade to version 9.1, the existing overlay objects display the overlay type as No Overlay for the granular sections such as Permissions, Indexes, Other Definitions, and so forth.
Workaround:
Create a new workspace while launching BMC Remedy Developer Studio. The overlay objects show the overlay type as Overwrite.
Note: The overlay type for Indexes is displayed as Additive. |
9.1.00,
9.0.00,
8.1.00,
8.0.00
| |
Developer Studio | SW00505534 | The image disappears from a cell-based table field when you reopen a form in BMC Remedy Developer Studio. The image starts appearing if you change the field size. | | 9.1.00.001 |
Developer Studio | SW00507255 |
When you try to add approximately 350 forms across BMC Remedy IT Service Management, BMC Service Request Management, and BMC Service Level Management. The following error is displayed:
Save failed for form AST:ComputerSystem [Exception: ERROR (392): Field/VUI name must be unique for the form -- there is already a field or VUI using this name; AST:ComputerSystem : <399990514> : Management_he]
The L10n Toolkit does not update the labels on Hebrew views if you run archgid.
| | 9.1.00.001 |
Developer Studio | SW00504595 | You cannot disable a knowledge source when you log in to the Remedy Knowledge Management console and try to disable the RKM: ProblemSolution template. | | 9.1.00.001 |
Developer Studio | SW00504588 | When you open a form having an overlay, the fields are distorted: either because the fields have an invalid parent or because the fields are moved to view from not-in-view. | | 9.1.00.001 |
Developer Studio | SW00504350 | When you reconcile the form properties, the View Differences with option does not report changes to Dynamic Permission Inheritance. | | 9.1.00.001 |
Developer Studio | SW00501289 | You cannot create the View by double-clicking ActiveLinks. BMC Remedy Developer Studio neither creates the view nor lists the ActiveLinks. | | 9.1.00.001 |
Developer Studio | SW00497140 |
The following exception occurs when you try to export a document from BMC Remedy Developer Studio:
java.lang.NullPointerException .
| | 9.1.00.001 |
BMC Service Request Management | SW00509191 | The Request Details are not displayed for Admin users in the Service Request Management console. | | 9.1.00.001 |
BMC RemedyMid Tier | SW00512933 | When there is script type data in a Character field on a regular form, a security vulnerability occurs. |
9.0.01
9.1
9.1.00.01
| 9.01.01 |
BMC RemedyMid Tier | SW00510918 | When you log in to the BMC Remedy AR System 9.0, the Submit Date field is not visible on the Work Order form . |
9.1
9.1.00.01
| 9.01.01 |
BMC RemedyMid Tier | SW00513397 | On the Incident Management Console, when a record has ASCII character in one of the fields and you fetch this record through a web service GET operation, the AR System server version 9.1 does not return any data. |
9.1
9.1.00.01
| 9.01.01 |
BMC RemedyMid Tier | SW00513379 | (Google Chrome) When you access the Google Chrome Work Order Console to open a new work order, the System Information portion under the Date/System tab is not visible. |
9.1
9.1.00.01
| 9.01.01 |
BMC RemedyMid Tier | SW00501482 |
When you initialize Remedy for Smart Reporting from the Flyout menu, the following error occurs:
Server is busy serving maximum number of reporting requests, please try after some time.
|
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC RemedyMid Tier | SW00503613 & SW00503614 | When the BMC Remedy Mid Tierusesprototype.js file version 1.4.0 (third-party library), a security vulnerability occurs. |
9.1
9.1.00.01
| 9.1.02 |
BMC RemedyMid Tier | SW00494394 | When you log in totheMid Tier, search for a new incident and click on the Email System button, the Email System window displays only the INC number, but it does not display the INC number with issue description. |
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC RemedyMid Tier | SW00490213 | When you perform My Searches on any form or on the Incident Management Console, an invalid Date format is returned. |
8.1.02
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC RemedyMid Tier | SW00514585 | When you open any form in themid tierand create a report by performing the qualified search, all the records from the form are displayed instead of records filtered by the qualified search. |
8.1.01
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC RemedyMid Tier | SW00506702 | When the AR System server runs SNMP server, the SNMP server stops responding for the following Object Identifiers: 29, 30, and 31. |
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Smart Reporting | SW00508540 | You cannot perform searches on the last name because the users with first name, middle name and last name are not synced correctly in Smart Reporting. The last name contains a middle name and the last name. | | 9.1.00.001 |
BMC Remedy Smart Reporting | SW00503506 | Smart Reporting does not create the users correctly when you run the UserSync job after successfully completing the onboarding process and importing all the users. | | 9.1.00.001 |
BMC Remedy Smart Reporting | SW00501777 | When you edit the Incident Dashboard, the Incident dashboard filter does not save the manual User Entry in Smart Reporting 9.1 | | 9.1.00.001 |
BMC Remedy Smart Reporting | SW00507685 | When you belong only to the Struct Admin group in BMC Remedy AR System, you have no permissions to import content from BMC Remedy Smart Reporting. | | 9.1.00.001 |
BMC Remedy Smart Reporting | SW00502505 | The Site field on AST:BaseElement form shows Site Group data from Site/AST:BaseElement table instead of showing Site data from Building/AST:BaseElement table. |
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Smart Reporting | SW00515178 | When you install Remedy for Smart Reporting, Onboarding for CME Customer DB fails and the following error is displayed: The char '0x1a' after 'M' is not a valid XML character. |
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Smart Reporting | SW00515074 | In Remedy for Smart Reporting 9.1, when you edit the Incident Dashboard, the Incident Dashboard filter does not save the Manual User Entry from the Value Entry Method. | 9.1.02 | 9.1.02 |
BMC Remedy Smart Reporting | SW00514708 & SW00515070 | When the AR System server time zone is different from the user's time zone a predefined date filter does not work on the report: the date filter chooses the AR System server's time zone instead of user's time zone. | 9.1.01 | 9.1.02 |
BMC Remedy Smart Reporting | SW00514599 |
When you launch the Smart Reporting console through the Application Console and you click on the Dashboards tab, the following error occurs:
The Connection was reset.
|
9.0.01
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Smart Reporting | SW00517080 | When you log in to the Admin console and perform BMC Remedy IT Service Management or BMC Atrium CMDB import content to BMC Remedy AR System 9.1.02, the content import fails and the upgraded contents are not displayed along with the existing contents. | 9.1.02 | 9.1.02 |
BMC Remedy Smart Reporting | SW00515193 |
When you design the out-of-the-box Incident Number Hyperlink field or any Hyperlink fields with http URL, the following error occurs: The Connection was reset..
|
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Smart Reporting | SW00515188 |
When token information is present in the URL, a security vulnerability occurs. This token information can be misused by any attacker.
| | 9.1.02 |
BMC Remedy Smart Reporting | SW00514774 |
When you use the predefined function CurrentDate() in a report, the report does not work and the following error occurs: Ambiguous column name 'CurrentDate.
|
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Smart Reporting | SW00513262 |
Smart reporting cross launch(Hyperlink) is not working in 9.1, an error occurs and you are re-directed to the following link: https://smartrept91-mar.onbmc.com/onboarding/router.jsp?midtierUrl=http://lausd-dev.onbmc.com/arsys/forms/onbmc-s/SHR%3ALandingConsole/Default+Administrator+View/?mode=search%26F304255500=HPD:Help%20Desk%26F1000000076=FormOpenNoAppList%26F303647600=SearchTicketWithQual%26F304255610=%271000000161%27=%22INC000000000653%22&smartitUrl=http:///ux/smart-it/#/search/INC000000000653/
|
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Single Sign-On | SW00500769 |
If a user is logged into an application that is integrated with BMC Remedy SSO, the user can continue to work with the application even if the BMC Remedy SSO session expires.
The user is prompted for re-authentication only when the user's application session also expires.
| | |
BMC Remedy Single Sign-On |
SW00500279
|
In the BMC Remedy Single Sign-On Admin console, the user can create unlimited number of realms with the same Realm ID.
Workaround
Delete the duplicate realms one by one from the user interface and re-create them using different realm IDs.
| 9.1.00 | |
BMC Remedy Single Sign-On | SW00497209 |
While manually configuring BMC Remedy Single Sign-On, when the user uses a "plain text password" as the DB password, the user is not able to log on.
Workaround
The user must use the rsso-ds.jar utility to generate an AES-encrypted password.
Usage: java -jar [encryption-algorithm] [initial-key]
Example:
Usage: java -jar rsso-ds.jar my_db_password aes my_key_to_encode
The user must then update the password in the database.properties file.
| 9.1.00 | |
BMC Remedy Single Sign-On | SW00494024 |
The memory size consumed by BMC Remedy Single Sign-On Tomcat process keeps growing and eventually triggers the Linux OOM killer to kill the process.
| 9.1.00 | |
BMC Remedy Single Sign-On | SW00494010 |
After max session time on BMC Remedy Single Sign-On is reached and session is terminated, the user is not redirected to the login screen immediately resulting in error messages 623 thrown at user every action.
Workaround
Close the browser and log on again in a new window.
|
9.1.00,
9.0.01
| |
BMC Remedy Single Sign-On | |
If ADFS use self-signed signing certificate and "AutoCertificateRollover" option is enabled, new sign certificate will be generated 20 days prior to expiration of old certificate and ADFS starts to sign responses with new certificate.
This will result in user's log in failure. Response signature isn't verified" error and SAML authentication failure.
Possible fix could have been to re-import Idp metadata but the problem is that Idp metadata contains both new and old certificate and RSSO server extracts old certificate instead of new one.
Workaround
Manually update the signing certificate to a new signing certificate in BMC Remedy SSO.
| | |
BMC Remedy Single Sign-On | DRRS0-948 |
- The User ID field in the certificate-based authentication does not behave as expected. If a user selects Custom Attribute in the User ID field while configuring certificate-based authentication, the User ID Attribute field does not become visible.
Workaround:
The user must save the configuration and edit the realm to enter a value in the User ID Attribute field.
- The User ID Attribute field remains available even if the user selects any value other than Custom Attribute in the User ID field.
Workaround:
The user must enter some value in the User ID Attribute field, but BMC Remedy SSO ignores this value and considers the one entered in the User ID field.
| 9.1.01 | |
BMC Remedy Migrator | SW00511446 | When you run Delta Data Migration without selecting BMC_PN: Class and Attribute Definition, an error occurs. |
9.1
9.1.00.01
| 9.01.01 |
BMC Remedy Mid Tier | SW00514596 | When you access any form with a new group combination, the mid tier makes an extra API call to fetch the display properties of the fields, which causes performance issue. |
9.0.01
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Mid Tier | SW00514804 |
When you try to load the following forms on the Landing console, the forms are not displayed as expected because the groups are populated erroneously in the udd.js file:
- HPD:HomePageContent:RL_IncidentConsole
- CHG:HomePageContent:RL_ChangeConsole
- HPD:HomePageContent:RL_IncidentWatchList
- PBM:HomePageContent:RL_ProblemConsole
|
9.0.01
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Mid Tier | SW00514591 |
When you log in to the mid tier and create a deployable application, the application is displayed in the Mid Tier Object List.
|
8.1.02
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Mid Tier | SW00514589 | (Internet Explorder and IBM AppScan only) A security vulnerability is detected when you log in to BMC Remedy Mid Tier. |
8.01.01
8.01.02
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Mid Tier | SW00514153 | When you download the MidTier.war file from Electronic Product Download site and deploy BMC Remedy Mid Tier 9.1 SP1 on WAS, you cannot access BMC Remedy Mid Tier. |
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Mid Tier | SW00513867 | The jQuery 3rd party library used by the mid tier is vulnerable to cross-site scripting. |
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Mid Tier | SW00509531 & SW00510777 | When you issue a BMC Remedy IT Service Management Broadcast, a security vulnerability occurs because the cookie value is exposed. |
8.1.02
9.0
9.1
| 9.1.02 |
BMC Remedy ITSM |
SW00506700
& SW00510505
|
When BMC Remedy Single-Sign On (RSSO) is installed and configured for BMC Remedy AR System, clicking the Approve, Reject, or Hold options in Approval Central two dialog boxes are displayed: the credential sign in window and the double authentication dialog box.
The following issues have been observed
- The Reopen button on the authentication dialog box multiple times will open multiple sign in dialog boxes.
Workaround : Click Reopen on the authentication dialog box only if no sign-in dialog box is already open. - When using Microsoft Internet Explorer version 11, the authentication window is displayed on top of the sign-in dialog box.
Workaroud: Click on the sign-in window to enter your credentials and proceed with the approval process. -
When BMC Remedy Single-Sign On is enabled for BMC Asset Management, approvals initiated by clicking the Approve, Reject, Hold or Adhoc options on the Approval Details form invoked by clicking the Approvals link on the Purchasing Console are not processed. The BMC RSSO authentication dialog box remains open even after entering valid credentials. Workaround: Open the Approval Details form from Approval Central (Applications > Quick Links > Approval Central) instead of the Purchase Request form.
|
9.1.00
9.1.00.001
| |
BMC Remedy Flashboard | SW00514666 |
When you try to create a new record on FB:User Privilege form and click on the New Request button, the following error occurs:
Required field cannot be blank FB:User Privilige Group_Parent (ARERR 307).
|
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Email Engine | SW00507653 | When you have the same names for incoming and outgoing mailboxes on the AR System Mailbox configuration form, the outgoing emails work fine but the incoming emails do not reach to the incoming mailbox . |
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Developer Studio | SW00496561 | When you create an active link on a primary form that is a part of a deployable application, Role-Permissions are not available. |
8.1.02
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Developer Studio | SW00467645 |
When you select the schemas.xsd file in the XML Schema section and click the Reload button, BMC Remedy Developer Studio does not load the selected schema type and the following error is displayed:
Unable to process the WSDL Mapping XML Document., 5147, Untitled Web Service.
|
8.1
9.0
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Developer Studio | SW00515529 |
When you create a character field on a form and set an attribute property to $LOWER$, the value does not fall within the limits specified for the field and the following error occurs:
(Field ID - , Pattern - $LOWER$) (ARERR 306).d
|
9.1
9.1.00.01
9.1.02 | |
BMC Remedy Developer Studio | SW00508630 |
When you create custom menus in the Base Stack, the custom menus are shown as deleted in the Objects changed in Base.
|
9.1
9.1.00.01
| 9.1.02 |
BMC Remedy Approval Server | SW00514105 | When you install BMC Remedy AR System 9.1.00, the BMC Remedy Approval Server fails. |
9.1
9.1.00.01
| 9.1.02 |
Assignment Engine | SW00465674 |
When you modify the thread count from the Server Settings in the Assignment Engine Administration Console, and run any process that invokes the AE_CACHE DoCache command, the Assignment Engine Cache thread process never finishes. For example, if you modify the thread count and run the Assignment Engine sanity check, the check fails.
Workaround: When you change the thread counts in Assignment Engine, shut down and restart the AR System Server. This process terminates the Assignment Engine server and the armonitor restarts the Assignment Engine server.
|
9.1.00,
9.0.00,
8.1.01
| |
Approval Server | SW00494125 |
In Approval Server, if approval engine fails to release the lock when uncaught exception occurs during custom approval process, the Approval Server stops responding and cannot clear the pending application.
| 9.0.01 | 9.1.00 |
Approval Server | SW00496454/ SW00497035 | In Approval Central console, you are unable to approve service requests by clicking Approve. The requests are moved back to Pending state. | 9.1.00 | |
Approval Server | SW00499237 | Matching records are not displayed in the Search Result table, when you search for valid Service Request Management or Remedy Knowledge Management Release Record ID in the Basic Search field on the Approval console. | | 9.1.00.001 |
Approval Server | SW00506346 | A null pointer exception occurs when you issue the Sig-Approved application command. The approval on the Application Pending form does not complete. | | 9.1.00.001 |
Approval Server | SW00510913 | Adhoc approval does not work on the Approval Detail form in Approval Central. A pop-up window remains open when you enter the credentials. |
9.1.00.001
9.1.00
| |
Approval Server | SW00509171 | (German locale) In Approval Central, many field labels are truncated and do not show the correct German translation. | | 9.1.00.001 |
Approval Server | SW00506339 | The set field values are blank when you activate or deactivate rules for an existing approval process through the AP:Administration form. | | 9.1.00.001 |
Approval Server | SW00506039 | An error occurs when you set the Required Justification of Rejection to Yes on the AP:Process Definition form. The change request remains in Request For Authorization status and does not move to Rejected status. | | 9.1.00.001 |
Approval Server | SW00503079 | For forms with overlays, duplicate fields are displayed in the Selection list when you click on Fields From Set Fields button on the AP: Rule Definition form. | | 9.1.00.001 |
Approval Server | SW00508845 | When you run the archgID, the SQL views that are created for the forms are not updated with new IDs. As a result, the SQL statements that use these views fail. |