While trying to open a form, there's an error: Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: <form-name> ARERR [-1] Message not found : Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: <form-name> Error Timestamp (Mid-Tier Server): 21-feb-2017 9:40:04 |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Check the Midtier log for that timestamp. The log should provide insights about why the page could not be generated. Case 1: ARERR 9370 " The guide guideName is invalid or not owned by any form. " Solution 1: Associate Primary Form to those affected AL Guides, flush Midtier Cache and Browser Cache to resolve the problem. Case 2: Midtier log displays: Throw Internal Exception - Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: XXXXXXX
Caused due to java.lang.NullPointerException at com.remedy.arsys.goat.field.emit.html.TableFieldEmitter.emitOpenMarkup(Unknown Source) -- at com.remedy.arsys.goat.fieldgraph.visitor.html.HTMLFieldGraphVisitor.visitBeforeChildren(Unknown Source) List of affected forms: AP:* forms, SYS:Messages Solution 2: Form referenced in the error has a reference to a reserved field (1020 - Form Action Field) The form action field is no longer needed for the dynamic results list derived when searching the form. Delete the field, save the change, flush midtier cache, clear browser cache. Case 4: Form: AST:Asset Management Console; SHR:LandingConsole |