Error is occurring :
- for all users
- when creating a new Request through Smart IT.
Content of the detailed midtier log:
Oct 19, 2015 12:18:38 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 60) com.remedy.arsys.goat.Form getViewInfoByInference View: Found actor
Oct 19, 2015 12:18:38 PM - FINE (com.remedy.log.INTERNAL) : (Thread 60) com.remedy.arsys.goat.GoatException <init> Throw Error - 9264
Oct 19, 2015 12:18:38 PM - FINE (com.remedy.log.WORKFLOW) : (Thread 60) com.remedy.arsys.goat.action.Action logAction com.remedy.arsys.goat.action.ActionService: ActionService cannot bind to form:ENT:Entitlement_ServiceCall
Oct 19, 2015 12:18:38 PM - FINE (com.remedy.log.INTERNAL) : (Thread 60) com.remedy.arsys.goat.GoatException <init> Throw Error - 9215
Oct 19, 2015 12:18:38 PM - SEVERE (com.remedy.log) : (Thread 60) com.remedy.arsys.goat.GoatException <init> Throw Internal Exception - Error generating workflow content. Try to clear the browser cache and reload page. See Mid-Tier log for details. Form: SRS:SREC_ProvideInformation
Oct 19, 2015 12:18:38 PM - SEVERE (com.remedy.log) : (Thread 60) com.remedy.arsys.log.Log log Caused due to java.lang.NullPointerException
at com.remedy.arsys.goat.action.ActionService.emitJS(ActionService.java:338)
at com.remedy.arsys.goat.action.ActionList.emitJS(ActionList.java:290)
at com.remedy.arsys.goat.ActiveLink.emitJS(ActiveLink.java:357)
at com.remedy.arsys.goat.ActiveLinkCollector.emitActivelinks(ActiveLinkCollector.java:659)
at com.remedy.arsys.goat.ActiveLinkCollector.emitFormCollections(ActiveLinkCollector.java:690)
......