After upgrade to Remedy 9.1.00_Unable to perform a search on Vendor form. When performing any search in the Vendor form it gives below error: ............................. <PLUGINSVR> <TNAME: pool-4-thread-3 > <ERROR> <ARDBCPluginRepository > < ARDBCPluginRepository.java:445 > /* Wed Apr 20 2016 02:11:24.391 */ getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.LDAP ERROR (3377): The LDAP operation has failed; javax.naming.OperationNotSupportedException: [LDAP: error code 12 - Unavailable Critical Extension]; remaining name 'ou={ou value},dc={dc value},dc={dc value}' at com.bmc.arsys.plugins.ardbcldap.ARDBCLDAPPlugin.getListEntryWithFields(ARDBCLDAPPlugin.java:593) at com.bmc.arsys.pluginsvr.plugins.ARDBCPluginRepository.ArdbcGlewf(ARDBCPluginRepository.java:422) at com.bmc.arsys.pluginsvr.ARPluginRPCCallQueueProcessor.ArEsArdbcGlewf_5(ARPluginRPCCallQueueProcessor.java:598) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(ARPluginServerDispatcher.java:517) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(ArRpcCallHandler.java:699) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.callDispatcher(ArRpcCallHandler.java:408) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(ArRpcCallHandler.java:238) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(ArRpcCallHandler.java:486) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) ............................. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. This has been reported as a defect: SW00512349 which is being observed in both versions v9.1.00 and 9.1 Patch 1. |