Knowledge Article
Support Center Application Error - Exception - Login Failed for user in Track-It! 11.4 SP1
In Technician Client on any machine other than the Track-It! Server, when Help \ Support Center is clicked an Application Error Exception message pops up and Support Center does not open.
Track-It!
Track-It!
Track-It! Versions 11.4 SP1 (11.4.1.558) and Above
In Technician Client on any machine other than the Track-It! Server, when Help \ Support Center is clicked an Application Error Exception message pops up and Support Center does not open. Choose Help / Support Center Application Error Message |
This is a known issue which has not yet been rectified in the current version of the product.
Workaround - Open Support Center from Technician Client on the Track-It! Server. If you are experiencing this issue, please open a new support case and refer to Track-It! Defect number DRZOZ-4067: "Support Center Application Error Exception - Login Failed for user - Track-It! 11.4 SP1". Your case will be associated with the defect, and you will be able to view the defect status in your case in the Defects/RFEs/CARs section. |
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