LP: BMC Remedy AR System Server 7.5.00
DR: AR System 7.5.00

Windows Server 2003
Microsoft SQL-server 2005


Encounter the following in the BMC Remedy Email Messages Log File:
16-Apr-2012 10:35:55 com.bmc.mail.mapi.MAPINative getMessageFromSEVERE: The operation completed successfully.

javax.mail.MessagingException: The operation completed successfully.

at com.bmc.mail.mapi.MAPINative.getMessageFrom(Native Method)
at com.bmc.mail.mapi.MAPIMessage.getFrom(MAPIMessage.java:115)
at com.bmc.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:688)
at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:327)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297)
at java.lang.Thread.run(Unknown Source)
16-Apr-2012 10:36:26 com.bmc.mail.mapi.MAPINative getMessageFrom SEVERE: The operation completed successfully.


Please note that we have tested the following:
1. Manually sending an email to the Incoming mailbox, it is received
2. Manually replying to the sent email above, it is received
3. Manually sending an email from the AR System Email Messages form, email is sent successfully.

Having said that - the Outgoing issues are working fine; the issue seems to be with the Incoming emails, the emails are stuck in the Mailbox.

Legacy ID:KA385995

--Found that in the email message form 61127 records
--Taken the backup of all and deleted it.
--Removed the MAPI protocol and configured the POP3.
--Then restarted the email engine service

Then the system is working fine, all the emails incoming as well as outgoing are processing correctly.

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Some additional information:

We have seen that by using MAPI protocol Email Engine having some problem while processing the emails. So we suggest to use POP3 or IMAP4 protocol for incoming.

With relates to the above suggestion please refer the following KB:

KA292773 Email engine using MAPI protocol intermittently will no longer process mail
KA334911 Email Engine - Outgoing emails are not html formatted when using html templates and where the mail box is configured to use the MAPI protocol.
KA339374 MAPI protocol and Unicode

1. BMC Remedy AR System Server