Remedy - Server - Is Oracle RAC configuration supported with Remedy 9.x

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Knowledge Article

Remedy - Server - Is Oracle RAC configuration supported with Remedy 9.x
Remedy - Server - Is Oracle RAC configuration supported with Remedy 9.x
Oracle-RAC-12c-configuration
Remedy AR System Server
AR System Server
BMC Remedy AR System 9.x
Remedy AR System Server
AR System Server
BMC Remedy AR System 9.x
Is Oracle RAC configuration supported with Remedy 9.x?

 
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

From our documentation:
If you have an Oracle 12c database, consider the following:

  • Consult your Oracle DB administrator to understand the architectural changes in Oracle 12c.  For more information, refer to Oracle documentation. 
  • The following options are available when you choose to use the Oracle 12c database: 
    • If want to use a non multi-tenant database, you must create a non-Container Database (CDB) database.
    • If you want to use a multi-tenant database, you must create a CDB with Pluggable Database (PDB) inside it.
  • If you are using non-CDB, no specific settings are required.
  • If you are using the CDB with Pluggable Database (PDB) inside it, perform the following steps before installing BMC Remedy AR System:
    1. Create the PDB. For example you could create a database called REMPDB. For more information, see Oracle documentation for Multitenant architecture.

    2. Register the PDB as service to the listener. For more information, see Oracle documentation for Multitenant architecture. 

      Note: During installation choose Oracle service name option in the AR System Server User and Database Information panel. 

Link: Considerations for an Oracle 12C database

Oracle documentation: Real Application Clusters Administration and Deployment Guide

Related information:
Remedy - Server - v9.x Error (ORA-12505) starting Remedy after configuring the TNSNAME.ORA of a copied Remedy Oracle database located on a different server
Remedy - Server - AR Installer uses the Oracle SID value instead the required Service_Name when having an ORACLE RAC setup in place





 
Remedy AR System Server
AR System Server
BMC Remedy AR System 9.x
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