Remedy - AR System Server - How to request a Permanent License for AR System Server via Support Web - INCLUDES VIDEO
Remedy -AR System Server - How to request a Permanent License for AR System Server via Support Web - INCLUDES VIDEO
Remedy AR System Server
AR System
Remedy AR System Server
AR System
How to request a Permanent License for AR System Server via Support Web.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.
The information/data required to be able to proceed with the procedure described here is:
a) To have a valid BMC Support profile to be able to access to the BMC Support website. b) To be in possession of this information: c) Purchase Order Number You will need to possess the Purchase Order Number which it is part of the Order Detail e-mail sent to you after having purchased the Licenses. If for any reason you do not have this Purchase Order Reference number you will not be able to proceed further. If you need to have this information please check and contact your BMC Account Manager.
d) The version of the AR Server for which the License is.
e) Site Name (*) This is not always required since it is in most of the cases attached to the Purchase Order and it will be populated automatically.
f) Host ID or Database ID
This is the Host Id or Database Id listed in the ARSystem Server under the the Add/Remove Licenses form. Please be sure to have this number to request your license.
The Host ID is the MAC Address the application takes from the Operating System. The Database Id is specific the database connection.
If you meet all the above requirements, please follow these steps:
1. Using your BMC Support profile and credentials go to our Support Central website (Link)and select My Support >License and Passwords
2. Go down to the BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem, BMC Helix Innovation Suite OnPrem and Remedy Licensing section
3. Select the option: Request a New License
4. Check the BMC End User License Agreement document.
At the very end there is a link: I agree . Select it to proceed further.
5. Fill in the relevant fields.
(as mentioned at the beginning of this article) - Support contract ID (By default it get selected, if you have multiple support contract ID you can choose the correct one). - Purchase Order Number - Email Address - What version is your AR Server? - Site Name - Host ID or Database ID
6. The available Licenses will be displayed.
7. Click in Qty Requested and type the amount of Licenses for the ARServer (1 Lic is enough for the AR Server).
8. Press Request License. A notification of the request will be displayed informing the e-mail address where is sent. The new License can take between 2-3 minutes up to 1 hour.