How to Purge a License for AR System Server via Self Service-Remedy AR System Server

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Knowledge Article

How to Purge a License for AR System Server via Self Service-Remedy AR System Server
Remedy - Server - How to Purge a License for AR System Server via Support Web
Remedy AR System Server
AR System
BMC Remedy AR System Server 7.X, 8.X 9,X and higher version
Remedy AR System Server
AR System
BMC Remedy AR System Server 7.X, 8.X 9,X and higher version
How to Purge a License for AR System Server via Support Web?
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.
 

The information/data required to be able to proceed with the procedure here described is:

a) To have a valid BMC Support profile to be able to access to the BMC Support website.

b) To be in possession of this information:

  • The License Key of the AR Server to be purged.
If you meet all the above requirements, please follow these steps:

1- Using your BMC Support profile and credentials go to our Support Central website (Link) and select My Support > License and Password

          MySupport_LNP.png

2- Go down to the Innovation Suite OnPrem, Remedy License Keys section.

3- Select the option: Request/ Purge Licenses
PurgeLicenses.png
4- Choose the corresponding menu option value from the View/Purge Licenses section:
  • Show Licenses for(required)
  • Select Support Contract ID(required if show license for value is selected as Selected from My Profile)
LicenseScreenshot.png

5- Select required record from the list

Select_Required_License.png
6- Press Purge Selected Licenses. A notification of the request will be displayed.

Related Articles:
Remedy - Server - How to apply an AR Server License into the application
Remedy - Server - How to request a Permanent License for AR System Server via Support Web
Remedy - Server - How to request a Trial/Temporary License for AR System Server via Support Web
Remedy - Server - How to Upgrade a License File for AR System Server via Support Web
Remedy AR System Server
AR System
BMC Remedy AR System Server 7.X, 8.X 9,X and higher version
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