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Knowledge Article

Deployment is stuck in the TSPS, showing "Uninstallation has started on Patrol Agent. Cannot abort now"
TrueSight Presentation Server
TSPS Central Monitoring Administration
TrueSight Presentation Server all versions
1. Run the pgAdmin3.exe utility from .\BMC Software\TrueSightPServer\truesightpserver\modules\pgsql\bin

2. Add a connection to the PostgreSQL database.

3. Specify the Name, Host, and Maintenance DB details.

4. Select the usergroup table from Database > truesight > Schemas >Tables

5. Open the SQL Query execution window and execute the following SQL query :

Update deploy_package_job
Set job_status = 11
Where ( parent_job_id IS NULL AND target_id IS NULL )
AND job_status IN( 1, 4, 14, 27 );

commit;

6. Restart the TSPS server

7. Got to TSPS web UI : Configuration -> Managed Devices -> View Deployment History

8. Check the status of the jobs which should be Aborted.

9. Try to trigger a new deployment job. It should go through successfully.