Knowledge Article
BIRT Designer - Remedy AR System Server BMC datasource is not appearing in BIRT after following directions
The BMC Remedy AR System ODA Data Source entry is not applearing in BIRT Designer after following documentation to integrate it into the product.
Remedy AR System Server
AR System Mid Tier
The BMC Remedy AR System ODA Data Source entry is not appearing in BIRT Designer after following documentation to integrate it into the product. Documentation link: https://docs.bmc.com/docs/ars2002/installing-the-birt-report-designer-to-work-with-web-reports-909635006.html To access this panel, select Data, New Data source. When the problem is occurring, the highlighted data source is not displayed |
Although the plugin jar files are in place, the BIRT Designer configuration does not recognized them
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. To fix: a) remove the following directories in the birt/configuration directory: org.eclipse.core.runtime org.eclipse.osgi b) start the BIRT designer application. These directories will be rebuilt correctly recognizing the Remedy plugin jar files. The key was folder, 5, under the org.eclipse.osgi... this was missing before. After org.eclipse.osgi was rebuilt on the next startup, the 5 folder is there and contains the remedy jar files needed. |
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