- Welcome BMC Customer Support Site Guest User
Knowledge Article
After upgrading Remedy AR System Mid Tier to 20.02.01, Jar file processing errors are seen in the Tomcat logs
After upgrading to Mid Tier version 20.02.01, the Tomcat logs contain jar file processing errors.
Remedy AR System Server
AR System Mid Tier
Tomcat 7.0.59, upgraded Midtier
After applying the MT 20.02.01 patch, Tomcat 7.0.59 produces the following error in the tomcat-stderr.log
"SEVERE: Unable to process Jar entry [module-info.class] from Jar [jar:file:/C:/Program%20Files/Apache%20Software%20Foundation/apache-tomcat-7.0.59/webapps/arsys2002001/WEB-INF/lib/jakarta.xml.bind-api-2.3.2.jar!/] for annotations
org.apache.tomcat.util.bcel.classfile.ClassFormatException: Invalid byte tag in constant pool: 19 " The Mid Tier application still initializes but slow performance may result. |
To resolve the issue, Tomcat needs to be upgraded to one of the following versions:
- 9.0.0 onwards
- 8.5.x for 8.5.12 onwards
- 8.0.x for 8.0.42 onwards
- 7.0.x for 7.0.76 onwards
See this article for more instructions on how to upgrade Tomcat supporting the midtier application: https://selfservice.bmc.com/casemgmt/sc_KnowledgeArticle?sfdcid=000342204 |
Attachment(s):