How to set the timezone for the Remedy Server?

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Check the following:
- On Linux/Solaris modify the arserverd.conf file in the bin directory.
/opt/bmc/ars/arsystem/bin/arserverd.conf
- On Windows modify the arserver.config file in the ARSystem folder.

Steps:
1- Modify the appropriate file mentioned above adding the next jvm.option parameter specifying the  '-Duser.timezone'  parameter with the Country/City that reflects the desired timezone.
2- To find available Country/City values that can be specified,  go to the AR System User Preference form under the 'Locale' tab select the drop down list for the 'Time Zone' field.
3- Restart the ARSystem.

- Below is an example setting the timezone for Mountain time that honors daylights saving time.  
Note: You do not need to modify OS time
- In the arserver.config :
jvm.option.15=-Duser.timezone=America/Denver


Additional Information
The following links provide more information.
http://www.oracle.com/technetwork/java/javase/dst-faq-138158.html#worldwide
and
http://joda-time.sourceforge.net/timezones.html