When I look at the pentaho for RemedyForce (RF) log files I can see that the file (e.g Atrium_CMDB_ComputerSystem.csv.zip) can't be downloaded from BMC CLient Management (BCM):
How can I test that this file is generated by testing it from the BMC Client Management side in order to isolate the issue?


There are ssl errors il the Pentaho for RF logs. If you have any logs containing these logs please do not hesitate to comment this KA so it can be updated with these.


There is an error 25 or an error 500 in the Pentaho for RF logs or on the wsdoc page as an example e.g:

1- Before going any further in this KA you must:

A- for Pentaho for RF

- check that the user running Pentaho for RF has rights to create files on the machine where Pentaho resides
- check that the ports 1048 1049 1050 are passing traffic like they are supposed to.

B- for BCM:

- check that the server you have elected as the web service server is the master
- check that the module Web API is loaded onto the master
- check that the port you have set for the web services is opened on the master and on the pentaho for RemedyForce server. The default port is 1616:

It is not necessary to setup Trusted Adresses.

2- Test if the BCM api generate the file or not
This has to be checked on the BCM side as it's possible that the issue has nothing to do with Pentaho.

A- Check the basics
Read the KA 000170425 and go through the steps it describes.

B- Error codes 25 or 500
If you're getting either of these error codes in the results of your test then go through the corresponding articles:

- KA 000170431: I'm getting an error 25 when using a web api
- KA 000170438: I'm getting an error 500 when using a web api

3- Import the BCM ssl certificates
Pentaho for RF might require to import BCM certificates and authority to be imported into the OS certificate vault.
The KA 000010294 and go through the steps it describes then try again. Method A should be sufficient to solve the issue.