Carriage Returns removed from Journalling-enabled Textarea/Rich-Text fields when record is Copied/Moved

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Carriage Returns removed from Journalling-enabled Textarea/Rich-Text fields when record is Copied/Moved
FootPrints
Copy Record
Move Record
Journal Field
Carriage Returns Removed
Line Breaks Removed
When a ticket is Copied/Moved, any field Textarea or Rich Text field that has Journalling enabled and contains data has all Line Breaks / Carriage Returns removed in the Copied/Moved ticket.
This is due to a software bug. Defect - DRZNZ-1152 fixed version 20.20.01 regrsion new defect DRZNZ-16312
Engineering team is reviewing this defect. Currently there is no workaround.
FootPrints
Copy Record
Move Record
Journal Field
Carriage Returns Removed
Line Breaks Removed
FootPrints
Copy Record
Move Record
Journal Field
Carriage Returns Removed
Line Breaks Removed
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