Client Management: "Profile Installation Failed" error when enrolling a iPad Device

Knowledge Article

Article Number

000215413

Old Article Number

000133414

Article Type

Solutions to a Product Problem

Title

Client Management: "Profile Installation Failed" error when enrolling a iPad Device

Summary

Since, Apple has added more security concerning the certificates to trust, the user faces issues to enroll a mobile through Mobile Device Management (MDM) in BMC Client Management (BCM).

Product

BMC Client Management

Component

Client Management

Applies to

BCM 12.1 and following

Problem

"Profile Installation Failed" error when enrolling a iPad Device, below is the error:

User-added image

Cause

All versions above iOS 10.3, All BCM Versions

Solution

After installing the "BMC Client Management Certificate Authority", go to the General menu >> select "About" from the menu.
Select the "Certificate Trust Settings" menu.
Activate "BMC Client Management Certificate Authority" in section "ENABLE FULL TRUST FOR ROOT CERTIFICATES".
Then install the "BCM Enrollment Profile":

Attachment(s):