FootPrints 11.x Using Office 365 mailboxes for incoming email can generate frequent login errors although incoming email still works

Knowledge Article

Article Number

000339340

Old Article Number

000118111

Article Type

Solutions to a Product Problem

Title

FootPrints 11.x Using Office 365 mailboxes for incoming email can generate frequent login errors although incoming email still works

Summary

Using Office 365 mailboxes for incoming email can generate frequent login errors although incoming email still works

Product

FootPrints

Component

FootPrints

Applies to

FootPrints 11.x

Problem

Customers using Office 365 mailboxes for incoming email can generate frequent login errors although incoming email still works

FootPrints Service Core Error: Error logging in to IMAP server (using LOGIN):: Error sending '1 LOGIN xxx@xxxx.com ******** NO not connected

Cause

Office 365 incoming email configuration

Solution

This is logged in PM 10807 and Leo 28251

This problem was resolved in FootPrints version 11.6.09. Please see the release notes, searching on 10807.
Footprints Service Core 11.6.09 Release Notes
https://docs.bmc.com/docs/display/public/FPSC/Version+11.6+PDFs
http://support.numarasoftware.com/support/docs/12/116/1/FPSC_Release_Notes_11.6.09.pdf

Information about upgrading to the latest Service Pack can be found here

Attachment(s):