How to Backup FootPrints 12 (for Disaster Recovery purposes)

Knowledge Article

Article Number

000348041

Old Article Number

000011024

Article Type

Solutions to a Product Problem

Title

How to Backup FootPrints 12 (for Disaster Recovery purposes)

Summary

How to Backup FootPrints 12 (for Disaster Recovery purposes)

Product

FootPrints

Component

Applies to

FootPrints 12.X & 20.X

Problem

This article describes how to manually back up and restore a FootPrints 12/20 installation.

The following information provides guidance related to the issue indicated in the title. For help understanding the general concepts, features, and navigation of version 12/20, consult the product Help system. These instructions require the passphrase value used during the installation of FootPrints 12/20 to be able to successfully restore your Footprints 12/20 backup. Please contact FootPrints Technical Support if this value is not known. Additionally, these steps must be performed with full Administrator privileges.

For instructions on how to restore a FootPrints 12/20 system using the backups created with this article please review:
000123552 How to Recover FootPrints 12.x from a Computer-Related Disaster

Cause

How to Backup FootPrints 12 (for Disaster Recovery purposes)

Solution

FootPrints 12/20 consists of two parts:

The application server
The database server

Both parts of the FootPrints 12/20 application should be backed up at the same time. It is not advisable to only backup one part of the application without backing up the other part at the same time. To ensure both the file system and the database backup are kept in sync it is recommended that FootPrints 12/20 be stopped prior to backing up.

NOTE: If you are using a VM solution to host your instance, you can use a 'snapshot' of BOTH the application server and DB server, just be certain they are able to be restored to the state prior to this event, to ensure you can recover from anything that may occur. Else the following is the process we advise will work when followed.

Stop the FootPrints 12/20 Tomcat server - This should be listed as Apache Tomcat 7.0 Tomcat7 (under Start -> Administrative Tools -> Services). Backup FootPrints Service Core Application Server These steps describe how to back up the FootPrints 12/20 files installed on the FootPrints 12/20 application server:

Copy the following folders from the source FootPrints 12/20 application server to a backup folder:

Windows:
Pre-12.1.07
C:\Program Files\BMC Software\FootPrints Service Core\conf

C:\Program Files\BMC Software\FootPrints Service Core\repository
12.1.07+
C:\Program Files\BMC Software\FootPrints\conf
C:\Program Files\BMC Software\FootPrints\repository

Linux:
Pre-12.1.07
/opt/bmc/FootPrintsServiceCore/conf
/opt/bmc/FootPrintsServiceCore/repository
12.1.07+
/opt/bmc/FootPrints/conf
/opt/bmc/FootPrints/repository

Move the backup folder to a safe location.

Backup the FootPrints 12/20 Database These steps describe how to back up the FootPrints 12/20 database on the database server used by the FootPrints 12/20 application.

Backup the FootPrints 12/20 Database:
- SQL Server ? Follow steps 1 and 2 in the Move the FootPrints 12 Database in MS SQL Server using the Database proprietary tools article to create a database backup.
- PostgreSQL - Follow step 2 in the Move FootPrints 12 Database Server (PostgreSQL) article to create a database backup.
Move the database backup to a safe location.

For additional information about moving or restoring Footprints 12/20 to a new server please see this article:
How to Move the FootPrints 12 Application to another Server

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